Ubuntu
hal-cups-utils package

MASTER: Keep needing to re-enable printer

Bug #188752 reported by Scott Severance
30
Affects Status Importance Assigned to Milestone
hal-cups-utils (Debian)
Fix Released
Unknown
hal-cups-utils (Ubuntu)
Fix Released
Medium
Unassigned
Ubuntu ubuntu-8.04

Bug Description

I have an HP DeskJet 5150 connected via USB to my desktop. I think I can print normally from my desktop, but I'm not sure, since I mostly use it as a server.

I connect to my printer via IPP on my laptop. When I print, it'll print the first inch or two of the document, then stop. I have to log in to my desktop and re-enable the printer (I do it from the CUPS website, localhost:631). Then, it prints normally.

My printer is configured to automatically turn itself on when it receives a job, and back off after it's been idle for a while. The problem only seems to occur for jobs printed when the printer is off. If I manually turn the printer on before sending the job, if works fine.

This problem only started to occur within the last several weeks. Before that, everything was fine. I can't remember, though, what updates came at that time.

Other notes:
    - Both my desktop and my laptop are running Gutsy.
    - There is a forum thread which recounts other people's similiar experiences. Everyone who's posted so far is using an HP printer. http://ubuntuforums.org/showthread.php?p=4262796
    - Bug 139317 might be related to this one, but this isn't a duplicate, since the other one has already been fixed. And my problem didn't begin until long after the other one was fixed.

Tags: metabug
Revision history for this message
defihu (defi) wrote :

Same problem here with HP Deskjet 5550.
Description: hp deskjet 5550
 Location:
 Printer Driver: HP DeskJet 5550 Foomatic/hpijs (recommended)
 Printer State: idle, accepting jobs, published.
Device URI: hp:/usb/deskjet_5550?serial=MY2CH1M15K2L

It starts printing but only after a few lines on the paper cups says "unplugged or turned off" which is not true of course. I have to restart the printer manually, then it works alright afterwards.

hplip 2.7.7.dfsg.1-0ubuntu5
hpijs 2.7.7+2.7.7.dfsg.1-0ubuntu5
udev 113-0ubuntu16
cupsys 1.3.2-1ubuntu7.5

Revision history for this message
Michael W. (hotdog003-gmail) wrote :

Confirmed over here.

I turn on the computer. The printer shows up as running, but when I print something, the first job (after the reboot) never prints, I have to go to the cups WebUI and "start" the printer. After that, it works great.

Printer: HP LaserJet 1200
Driver: Foomatic/hpijs
Device URI: hp:/usb/HP_LaserJet_1200?serial=00CNCY198362
OS: Gutsy, updated as of this writing.

Revision history for this message
Michael W. (hotdog003-gmail) wrote :

Hmm, interestingly, this only seems to happen when the first job was a network job- when you print locally, it seems to work fine for me.

Revision history for this message
atef (aqurem82) wrote :

I have canon i250 bubble jet printer, i have downloaded the printer driver,then i install it,when i configure the printer,it appears either idle or stopped to the system.when i print test page,it is queued as a print job,but no print out is resulted.

Revision history for this message
Scott Severance (scott.severance) wrote :

Since the duplicate bug 164945 contains a bit of troubleshooting information, it shouldn't be overlooked.

Till Kamppeter (till-kamppeter)
Changed in hal-cups-utils:
importance: Undecided → Medium
milestone: none → ubuntu-8.04
status: Confirmed → In Progress
Till Kamppeter (till-kamppeter)
Changed in hal-cups-utils:
status: In Progress → Fix Committed
Revision history for this message
Scott Severance (scott.severance) wrote :

Thanks for foxing this! A question, though: Will this fix be made available to Gutsy users, or do we have to wait for Hardy? (I hope the former is true.)

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Scott, for now it is only forseen for Hardy, but volunteers applying this patch to Gutsy are welcome.

Here are packages for testing (and for rebuilding for Gutsy):

http://www.linux-foundation.org/~till/tmp/ubuntu/hardy/hal-cups-utils/

Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package hal-cups-utils - 0.6.13+svn86-0ubuntu3

---------------
hal-cups-utils (0.6.13+svn86-0ubuntu3) hardy; urgency=low

  * debian/patches/03_disable_on_turn_off_fixes.patch: Improve read-out of
    serial number when a printer is disconnected or turned off; use also
    the bus type for identifying printers; fixed bug which made serial numbers
    getting ignored when identifying a printer.
    Do not disable any printer which is driven by the HPLIP CUPS backends when
    they are turned off. HPLIP often causes false alarms which make printers
    being disabled in the middle of a job (LP: #188752).

 -- Till Kamppeter <email address hidden> Thu, 20 Mar 2008 21:49:31 +0100

Changed in hal-cups-utils:
status: Fix Committed → Fix Released
Revision history for this message
christopher pijarski (kpijarski) wrote :

I am running Jaunty and started experiencing the issue (HP Laserjet 1018). In Intrepid it worked fine.

Bug Watch Updater (bug-watch-updater)
Changed in hal-cups-utils (Debian):
status: Unknown → Fix Released
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