NM indicator does not show VPN submenu or Wireless Networks on login

Bug #983583 reported by Chris Johnson
270
This bug affects 58 people
Affects Status Importance Assigned to Milestone
network-manager (Ubuntu)
Confirmed
High
Mathieu Trudel-Lapierre

Bug Description

When logging in with a "ubuntu" session the nm-applet does not show the complete menu. It only shows:
Enable Networking
---
Connection Information
Edit Connections...

If nm-applet is killed and restarted from a terminal then the complete menu shows up:
Device Name/Description
Connection Name
Disconnect
---
(Repeat for all other network devices)
---
VPN Connections ->
---
Enable Networking
---
Connection Information
Edit Connections...

This does not happen with Ubuntu 2D
This was working better on April 5th.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: network-manager 0.9.4.0-0ubuntu3
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu4
Architecture: amd64
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Date: Mon Apr 16 20:57:13 2012
IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
IpRoute:
 default via 192.55.203.1 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.55.203.0/24 dev eth0 proto kernel scope link src 192.55.203.107 metric 1
IwConfig:
 lo no wireless extensions.

 eth1 no wireless extensions.

 eth0 no wireless extensions.
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RfKill:

SourcePackage: network-manager
UpgradeStatus: Upgraded to precise on 2012-03-14 (33 days ago)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
 Wired connection 2 5cf4dfb9-bfad-4f62-991a-8f991c283be2 802-3-ethernet 1334603390 Mon 16 Apr 2012 03:09:50 PM EDT yes no /org/freedesktop/NetworkManager/Settings/2
 Wired connection 1 cc87e16a-0c88-47ab-b29d-b23ee538275b 802-3-ethernet 1334624076 Mon 16 Apr 2012 08:54:36 PM EDT yes no /org/freedesktop/NetworkManager/Settings/1
 Cellcom VPN d1f001de-f91b-48d3-b5a3-79a4a3861c31 vpn 1333646121 Thu 05 Apr 2012 01:15:21 PM EDT no no /org/freedesktop/NetworkManager/Settings/0
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH
 eth1 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/1
 eth0 802-3-ethernet connected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
 RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
 running 0.9.4.0 connected enabled enabled enabled enabled disabled

Revision history for this message
Chris Johnson (ctjctj) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status: New → Confirmed
Revision history for this message
Robie Basak (racb) wrote :

I get similar behaviour but I think it happens to me after suspend/resume. The same workaround (restarting nm-applet) works. Also see bug 42348 which is where I think some others experiencing the same thing as me have ended up.

Since this looks like a different way to trigger the same underlying issue to me, I'm not opening a new bug.

Revision history for this message
Gema Gomez (gema) wrote :

I have the same problem. Attaching two images of the before and after the workaround.

Revision history for this message
Gema Gomez (gema) wrote :
tags: added: apport-collected
Revision history for this message
Gema Gomez (gema) wrote : apport information

ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.04
IfupdownConfig:
 #auto eth0
 #iface eth0 inet dhcp
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
IpRoute:
 default via 192.168.0.1 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.12 metric 1
 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
IwConfig:
 lo no wireless extensions.

 virbr0 no wireless extensions.

 eth0 no wireless extensions.
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
NonfreeKernelModules: fglrx
Package: network-manager 0.9.4.0-0ubuntu4.1
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/zsh
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic 3.2.18
RfKill:

Tags: precise
Uname: Linux 3.2.0-25-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-04-25 (53 days ago)
UserGroups: adm admin cdrom dialout libvirtd lpadmin plugdev sambashare vboxusers
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
 VPN connection 1 d18301a1-d516-4479-b0a2-7b49576196f7 vpn 0 never no no /org/freedesktop/NetworkManager/Settings/2
 Wired connection 1 fb09603d-cf52-4538-a981-53d8a750f6d4 802-3-ethernet 1340014373 Mon 18 Jun 2012 11:12:53 BST yes no /org/freedesktop/NetworkManager/Settings/1
 Work VPN 30aeb140-55b4-4a48-894e-a4354aad01fa vpn 1339740086 Fri 15 Jun 2012 07:01:26 BST no no /org/freedesktop/NetworkManager/Settings/0
 VPN connection 2 6f581be1-9ca4-43b6-a8a8-3ab219b0c65f vpn 0 never no no /org/freedesktop/NetworkManager/Settings/3
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH
 eth0 802-3-ethernet connected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
 RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
 running 0.9.4.0 connected enabled enabled enabled enabled disabled

Revision history for this message
Gema Gomez (gema) wrote : Dependencies.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : IpAddr.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : NetDevice.eth0.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : NetDevice.lo.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : NetDevice.virbr0.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : NetworkManager.conf.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : PciNetwork.txt

apport information

Revision history for this message
Gema Gomez (gema) wrote : WifiSyslog.txt

apport information

Changed in network-manager (Ubuntu):
importance: Undecided → High
Gema Gomez (gema)
tags: added: qa-manual-testing
Gema Gomez (gema)
Changed in network-manager (Ubuntu):
assignee: nobody → Mathieu Trudel-Lapierre (mathieu-tl)
Thomas Hood (jdthood)
summary: - nm-applet does not show VPN submenu on login
+ NM indicator does not show VPN submenu on login
Revision history for this message
Clayton Dillard (claytondillard) wrote : Re: NM indicator does not show VPN submenu on login

I had filed a bug that is a pretty close match to this one except that I see the VPN Connections main menu entry but when hovering over it the sub-menu items are missing and the only thing visible is a little sliver of the sub-menu. You can see a screenshot attached to this post.

Revision history for this message
Jeff Licquia (jeff-licquia) wrote :

Clayton's screenshot is pretty much exactly what I see.

Revision history for this message
Thomas Hood (jdthood) wrote :

Clayton's (and Jeff's) dropdown menu doesn't look the same as the one that was described in this report (bug #983583) but the underlying bug could be the same.

Revision history for this message
Matt White (mattw922) wrote :

Same problem as Clayton here. Running 'killall nm-applet ; nm-applet >/dev/null 2>/dev/null &' fixes it until next suspend.

Revision history for this message
Matthew Gregg (mcg) wrote :

I had this issue in 12.04 and continue in 12.10. Restarting the applet continues to work as a workaround.

Revision history for this message
Sicco van Sas (sicco) wrote :

I have the same problem as shown in the screenshot by Clayton. I think it occurs afters suspending and/or hibernating. The command 'killall nm-applet ; nm-applet >/dev/null 2>/dev/null &' indeed fixes the problem.

Revision history for this message
Jorge Gustavo (jgr) wrote :

Same here, Ubuntu 12.04. Some times the dropdown menu is complete, sometimes not. Restarting nm-applet fixes the problem.

summary: - NM indicator does not show VPN submenu on login
+ NM indicator does not show VPN submenu or Wireless Networks on login
Revision history for this message
Timothy Arceri (t-fridey) wrote :

Its possible that this bug could be reproduced by making sure an Encrypted keyring is in use. I only have this problem on my machine that prompts my for my keyring password my other machine seem to always show the missing menu items.

Revision history for this message
hybriszero (hybris0) wrote :

another workaround is to disable network and reenable it from applet

Revision history for this message
Chris Martin (chris-martin-cc) wrote :

I have also been experiencing this identical issue on 13.04 for several months.
In my case the problem exists at startup, even after a clean boot.
Both killing and restarting, and disable/enable networking, resolve the issue until the next reboot

Revision history for this message
Chris Martin (chris-martin-cc) wrote :

Recently my ATI graphics card failed. I was forced to use the internal Intel graphics controller. NM then started working correctly.
I replaced the card with and Nvidia card, and NM is again messing up.

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