Thunderbolt updates on Dell systems fail to apply if nothing connected

Here is the fix for the issue: https://github.com/hughsie/fwupd/commit/11290ab0bafba273cfb2764875152ba9a4093035

it will be merged into 0.9.x branch after confirmation that it fixes the issue.

Here is a PPA with the fix for testing until the SRU process is started:
https://launchpad.net/~superm1/+archive/ubuntu/lp1741509

I've tried the fix supplied, but that keeps resulting in the same error. This is with a USB-C dongle connected, and a mouse connected to the dongle.

jeffrey@w0lf ~ $ sudo fwupdmgr install eac3961ba9bd466f6e34d9276c27d524395d7c3c-NN1TN_NVM21.00.cab
Decompressing… [- ]
could not find thunderbolt device at /sys/devices/pci0000:00/0000:00:1c.0/0000:01:00.0/0000:02:00.0/0000:03:00.0/domain0/0-0

Status changed to 'Confirmed' because the bug affects multiple users.

Can you confirm you restarted fwupd after upgrading?

Fwupd verbose log would be useful too.

On Fri, Jan 5, 2018, 14:10 Launchpad Bug Tracker <email address hidden>
wrote:

> Status changed to 'Confirmed' because the bug affects multiple users.
>
> ** Changed in: fwupd (Ubuntu Artful)
> Status: New => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1741509
>
> Title:
> Thunderbolt updates on Dell systems fail to apply if nothing connected
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1741509/+subscriptions
>

It looks like the build isn't finished so unless you manually built you
don't have it installed

On Fri, Jan 5, 2018, 14:11 Mario Limonciello <email address hidden> wrote:

> Can you confirm you restarted fwupd after upgrading?
>
> Fwupd verbose log would be useful too.
>
> On Fri, Jan 5, 2018, 14:10 Launchpad Bug Tracker <
> <email address hidden>> wrote:
>
>> Status changed to 'Confirmed' because the bug affects multiple users.
>>
>> ** Changed in: fwupd (Ubuntu Artful)
>> Status: New => Confirmed
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1741509
>>
>> Title:
>> Thunderbolt updates on Dell systems fail to apply if nothing connected
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1741509/+subscriptions
>>
>

I indeed do not have the update installed. It was last updated 2 hours ago, and thought that was the fix. I'll wait for the update in the PPA to complete, and then re-run the process.

I've got a successful confirmation from someone on the Github issue. As such I've uploaded an SRU to xenial-proposed. It will be waiting for an archive admin to ack it.
Once it's landed in the xenial proposed archive it will need someone else to verify it too.

Since I've gotten successful confirmation I've deleted the PPA. So this will need archive admin to accept the upload into proposed.

When archive admin who will look at this, FYI please use my second upload, I accidentally dput wrong one the first time that didn't include patch (it will be obvious during review).

Hello Mario, or anyone else affected,

Accepted fwupd into artful-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/fwupd/0.9.7-2ubuntu1 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed.Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested and change the tag from verification-needed-artful to verification-done-artful. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-artful. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance!

Switched bionic to Fix Committed as it's still in bionic-proposed (not migrating due to non-x86 builders being disabled). Approved the artful upload.

I've just finished testing version 0.9.7-2ubuntu1.
With that version update finishes cleanly.

Thanks!

I can confirm, the update finishes cleanly.

+1, works for me (Ubuntu 17.10, Dell XPS 13 9360). Thanks for fixing!

Worked fine for me too! (Ubuntu 17.10, Dell XPS 13 9360). Didn't even need to have a device connected to the port. Great work, thanks for fixing!

It works for me as well (Ubuntu 17.10, Dell XPS 13 9360).

It works for me (Ubuntu 17.10, Dell XPS 13 9360).

Applied fwupd update using aptitude. Rebooted. Nothing plugged into thunderbolt port. Applied Thunderbolt update via Software Center.

It works for me aswel (Ubuntu 17.10, Dell XPS 13 9360 - BIOS 2.5.0) .

Applied fwupd update using apt.
Nothing plugged into thunderbolt port.
Applied Thunderbolt update via Software Center.

pluggedin the DA-200, it is detected, but the VGA output does not detect the monitor anymore .
Ethernet, USB works, did not try the HDMI yet, will try it later today..

Might not be related to this ticket .

tried to load the PRE BIOS, but it was not allowed

This works for me aswell: Ubuntu 17.10 Dell XPS 9360

Added the proposing channel in software updates and updated my system via gnome/ubuntu software

This time the error message went away and the update of the thunderbolt port ran successfull without any thunderbolt devide plugged into the port! Thank you very much

The fwupd bionic version is still blocked on bionic-proposed due to a huge autopkgtest backlog. Seeing that the artful version got sufficient testing (and all its ADT tests have passed), I am promoting it to -updates conditionally before the bionic version. In the meantime, please make sure that the bionic part of the package also migrates successfully.

This bug was fixed in the package fwupd - 0.9.7-2ubuntu1

---------------
fwupd (0.9.7-2ubuntu1) artful; urgency=medium

  * Add a delay when running TBT controller updates (LP: #1741509)

 -- Mario Limonciello <email address hidden> Fri, 05 Jan 2018 11:14:31 -0600

The verification of the Stable Release Update for fwupd has completed successfully and the package has now been released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regressions.