Ubuntu
update-manager package

update-manager crashed with ValueError in require_version(): Namespace Unity not available

Bug #1629900 reported by Kev Bowring
38
This bug affects 5 people
Affects Status Importance Assigned to Milestone
update-manager (Ubuntu)
Fix Released
Medium
Brian Murray
Yakkety
Fix Released
Medium
Brian Murray

Bug Description

Update Manager crashes on start.

ProblemType: Crash
DistroRelease: Ubuntu 16.10
Package: update-manager 1:16.10.5
ProcVersionSignature: Ubuntu 4.8.0-17.19-generic 4.8.0-rc7
Uname: Linux 4.8.0-17-generic i686
ApportVersion: 2.20.3-0ubuntu7
Architecture: i386
CrashCounter: 1
CurrentDesktop: XFCE
Date: Mon Oct 3 16:03:21 2016
ExecutablePath: /usr/bin/update-manager
GsettingsChanges:
 b'com.ubuntu.update-manager' b'first-run' b'false'
 b'com.ubuntu.update-manager' b'launch-time' b'1475506394'
InstallationDate: Installed on 2016-10-01 (2 days ago)
InstallationMedia: Xubuntu 16.10 "Yakkety Yak" - Alpha i386 (20161001)
InterpreterPath: /usr/bin/python3.5
PackageArchitecture: all
ProcCmdline: /usr/bin/python3 /usr/bin/update-manager
PythonArgs: ['/usr/bin/update-manager']
SourcePackage: update-manager
Title: update-manager crashed with ValueError in require_version(): Namespace Unity not available
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

Related branches

lp:~flocculant/update-manager/update-manager
Ubuntu Core Development Team: Pending requested
Diff: 10 lines (+1/-1)
1 file modified
UpdateManager/UnitySupport.py (+1/-1)
lp:update-manager
Revision history for this message
Kev Bowring (flocculant) wrote :
information type: Private → Public
Apport retracing service (apport)
tags: removed: need-duplicate-check
Changed in update-manager (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in update-manager (Ubuntu):
status: New → Confirmed
Revision history for this message
Brian Murray (brian-murray) wrote :

It looks like this will actually end up fixing both of these crashes.

https://errors.ubuntu.com/problem/286a8abbac58d846fa124c4cba05c69de3e2141b

https://errors.ubuntu.com/problem/bca15d8fbbcf64acf96c69bccd0416f287cb9d99

The second one is about importing Dbusmenu.

Changed in update-manager (Ubuntu):
status: Confirmed → Triaged
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1629900

tags: added: iso-testing
Brian Murray (brian-murray)
Changed in update-manager (Ubuntu Yakkety):
assignee: nobody → Brian Murray (brian-murray)
status: Triaged → In Progress
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package update-manager - 1:16.10.6

---------------
update-manager (1:16.10.6) yakkety; urgency=medium

  * UpdateManager/UnitySupport.py: Handle ValueError traceback when checking
    for Unity and Dbusmenu support. Thanks to Launchpad user flocculant for
    the patch. (LP: #1629900)

 -- Brian Murray <email address hidden> Mon, 03 Oct 2016 15:18:31 -0700

Changed in update-manager (Ubuntu Yakkety):
status: In Progress → Fix Released
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Duplicates of this bug

Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.