Bug #1453004 “Phone is ringing but no sliders to pick up the cal...” : Bugs : Canonical System Image

Matthias Apitz (gubu) on 2015-05-08

information type:

Private Security → Public

Alberto Mardegan (mardy) on 2015-05-08

tags:

added: bq

Matthias Apitz (gubu) on 2015-05-08

tags:

added: dialer-app

Alberto Mardegan (mardy) on 2015-05-08

affects:

ubuntu-ux → canonical-devices-system-image

Revision history for this message

Matthias Apitz (gubu) wrote on 2015-05-09:

#1

Download full text (11.8 KiB)

I have here some output of cyclic top commands; the situation in question
is visible after 15:11 CEST:

battery capacity%: 86
battery temp : 210
top - 12:24:36 up 2 days, 16:36, 1 user, load average: 0,00, 0,01, 0,05
Tasks: 204 total, 1 running, 202 sleeping, 1 stopped, 0 zombie
%Cpu(s): 1,9 us, 1,7 sy, 0,0 ni, 96,4 id, 0,1 wa, 0,0 hi, 0,0 si, 0,0 st
KiB Mem: 983908 total, 688084 used, 295824 free, 1024 buffers
KiB Swap: 524284 total, 0 used, 524284 free. 97240 cached Mem

  PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
5349 phablet 20 0 4872 1128 792 R 26,7 0,1 0:00.09 top
   81 root -92 0 0 0 0 S 5,3 0,0 0:23.24 mtk-tpd
1570 root 20 0 245816 10252 8184 S 5,3 1,0 0:53.46 unity-syst+
    1 root 20 0 4044 2496 1112 S 0,0 0,3 0:08.74 init
    2 root 20 0 0 0 0 S 0,0 0,0 0:00.19 kthreadd
    3 root 20 0 0 0 0 S 0,0 0,0 0:01.82 ksoftirqd/0
    6 root -99 0 0 0 0 S 0,0 0,0 0:00.13 migration/0
   16 root 0 -20 0 0 0 S 0,0 0,0 0:00.00 khelper
   17 root 20 0 0 0 0 S 0,0 0,0 0:00.00 kdevtmpfs
   18 root 0 -20 0 0 0 S 0,0 0,0 0:00.00 netns
   19 root 0 -20 0 0 0 S 0,0 0,0 0:00.00 fs_sync
   20 root 0 -20 0 0 0 S 0,0 0,0 0:00.11 suspend
   21 root 20 0 0 0 0 S 0,0 0,0 0:00.16 sync_supers

battery capacity%: 83
battery temp : 210
top - 13:12:53 up 2 days, 17:24, 1 user, load average: 0,00, 0,01, 0,05
Tasks: 203 total, 1 running, 201 sleeping, 1 stopped, 0 zombie
%Cpu(s): 1,9 us, 1,7 sy, 0,0 ni, 96,3 id, 0,1 wa, 0,0 hi, 0,0 si, 0,0 st
KiB Mem: 983908 total, 676416 used, 307492 free, 1108 buffers
KiB Swap: 524284 total, 0 used, 524284 free. 95808 cached Mem

  PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
8094 phablet 20 0 4872 1128 792 R 26,9 0,1 0:00.09 top
   71 root -95 0 0 0 0 S 5,4 0,0 0:18.76 disp_confi+
    1 root 20 0 4044 2496 1112 S 0,0 0,3 0:08.77 init
    2 root 20 0 0 0 0 S 0,0 0,0 0:00.20 kthreadd
    3 root 20 0 0 0 0 S 0,0 0,0 0:01.92 ksoftirqd/0
    6 root -99 0 0 0 0 S 0,0 0,0 0:00.14 migration/0
   16 root 0 -20 0 0 0 S 0,0 0,0 0:00.00 khelper
   17 root 20 0 0 0 0 S 0,0 0,0 0:00.00 kdevtmpfs
   18 root 0 -20 0 0 0 S 0,0 0,0 0:00.00 netns
   19 root 0 -20 0 0 0 S 0,0 0,0 0:00.00 fs_sync
   20 root 0 -20 0 0 0 S 0,0 0,0 0:00.11 suspend
   21 root 20 0 0 0 0 S 0,0 0,0 0:00.16 sync_supers
   22 root 20 0 0 0 0 S 0,0 0,0 0:00.61 bdi-default

battery capacity%: 81
battery temp : 210
top - 14:26:42 up 2 days, 18:38, 1 user, load average: ...

I have here some output of cyclic top commands; the situation in question
is visible after 15:11 CEST:

battery capacity%: 86
battery temp     : 210
top - 12:24:36 up 2 days, 16:36,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 204 total,   1 running, 202 sleeping,   1 stopped,   0 zombie
%Cpu(s):  1,9 us,  1,7 sy,  0,0 ni, 96,4 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   688084 used,   295824 free,     1024 buffers
KiB Swap:   524284 total,        0 used,   524284 free.    97240 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 5349 phablet   20   0    4872   1128    792 R  26,7  0,1   0:00.09 top
   81 root     -92   0       0      0      0 S   5,3  0,0   0:23.24 mtk-tpd
 1570 root      20   0  245816  10252   8184 S   5,3  1,0   0:53.46 unity-syst+
    1 root      20   0    4044   2496   1112 S   0,0  0,3   0:08.74 init
    2 root      20   0       0      0      0 S   0,0  0,0   0:00.19 kthreadd
    3 root      20   0       0      0      0 S   0,0  0,0   0:01.82 ksoftirqd/0
    6 root     -99   0       0      0      0 S   0,0  0,0   0:00.13 migration/0
   16 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 khelper
   17 root      20   0       0      0      0 S   0,0  0,0   0:00.00 kdevtmpfs
   18 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 netns
   19 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 fs_sync
   20 root       0 -20       0      0      0 S   0,0  0,0   0:00.11 suspend
   21 root      20   0       0      0      0 S   0,0  0,0   0:00.16 sync_supers

battery capacity%: 83
battery temp     : 210
top - 13:12:53 up 2 days, 17:24,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 203 total,   1 running, 201 sleeping,   1 stopped,   0 zombie
%Cpu(s):  1,9 us,  1,7 sy,  0,0 ni, 96,3 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   676416 used,   307492 free,     1108 buffers
KiB Swap:   524284 total,        0 used,   524284 free.    95808 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 8094 phablet   20   0    4872   1128    792 R  26,9  0,1   0:00.09 top
   71 root     -95   0       0      0      0 S   5,4  0,0   0:18.76 disp_confi+
    1 root      20   0    4044   2496   1112 S   0,0  0,3   0:08.77 init
    2 root      20   0       0      0      0 S   0,0  0,0   0:00.20 kthreadd
    3 root      20   0       0      0      0 S   0,0  0,0   0:01.92 ksoftirqd/0
    6 root     -99   0       0      0      0 S   0,0  0,0   0:00.14 migration/0
   16 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 khelper
   17 root      20   0       0      0      0 S   0,0  0,0   0:00.00 kdevtmpfs
   18 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 netns
   19 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 fs_sync
   20 root       0 -20       0      0      0 S   0,0  0,0   0:00.11 suspend
   21 root      20   0       0      0      0 S   0,0  0,0   0:00.16 sync_supers
   22 root      20   0       0      0      0 S   0,0  0,0   0:00.61 bdi-default

battery capacity%: 81
battery temp     : 210
top - 14:26:42 up 2 days, 18:38,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 200 total,   1 running, 197 sleeping,   2 stopped,   0 zombie
%Cpu(s):  1,9 us,  1,7 sy,  0,0 ni, 96,3 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   699384 used,   284524 free,     2796 buffers
KiB Swap:   524284 total,        0 used,   524284 free.    95340 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S %CPU %MEM     TIME+ COMMAND
10725 phablet   20   0    4872   1128    792 R 21,8  0,1   0:00.08 top
    1 root      20   0    4044   2496   1112 S  0,0  0,3   0:08.80 init
    2 root      20   0       0      0      0 S  0,0  0,0   0:00.20 kthreadd
    3 root      20   0       0      0      0 S  0,0  0,0   0:01.95 ksoftirqd/0
    6 root     -99   0       0      0      0 S  0,0  0,0   0:00.15 migration/0
   16 root       0 -20       0      0      0 S  0,0  0,0   0:00.00 khelper
   17 root      20   0       0      0      0 S  0,0  0,0   0:00.00 kdevtmpfs
   18 root       0 -20       0      0      0 S  0,0  0,0   0:00.00 netns
   19 root       0 -20       0      0      0 S  0,0  0,0   0:00.00 fs_sync
   20 root       0 -20       0      0      0 S  0,0  0,0   0:00.11 suspend
   21 root      20   0       0      0      0 S  0,0  0,0   0:00.17 sync_supers
   22 root      20   0       0      0      0 S  0,0  0,0   0:00.63 bdi-default
   23 root       0 -20       0      0      0 S  0,0  0,0   0:00.00 kblockd

battery capacity%: 77
battery temp     : 220
top - 15:11:51 up 2 days, 19:23,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 209 total,   3 running, 205 sleeping,   1 stopped,   0 zombie
%Cpu(s):  2,6 us,  2,0 sy,  0,0 ni, 95,4 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   688444 used,   295464 free,     1960 buffers
KiB Swap:   524284 total,        0 used,   524284 free.   101812 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 2068 phablet   20   0  173280  24228  19760 R  37,4  2,5   0:48.79 telephony-+
 1930 phablet   20   0    5476   2508    712 S  32,1  0,3   0:46.61 dbus-daemon
 2251 phablet   20   0  534448 101632  38112 S  21,4 10,3   4:27.82 unity8
 2258 phablet   20   0   52272   6460   5560 R  21,4  0,7   0:25.58 indicator-+
 2259 phablet   20   0  116336   4280   3328 S  21,4  0,4   0:27.00 indicator-+
28505 phablet   20   0  164648  24064  19448 S  21,4  2,4   0:29.92 telephony-+
13513 phablet   20   0    4872   1128    792 R  16,0  0,1   0:00.07 top
 1069 root      20   0   34408   3704   2352 S   5,3  0,4   0:01.62 polkitd
 1570 root      20   0  245816  10252   8184 S   5,3  1,0   0:59.86 unity-syst+
 1573 root      20   0   34628   3096   2480 S   5,3  0,3   0:08.71 accounts-d+
 2034 phablet    9 -11  221856  10136   6784 S   5,3  1,0   0:41.55 pulseaudio
 2046 phablet   20   0    4140    300    124 S   5,3  0,0   0:08.73 upstart-db+
 2151 phablet   20   0  242860  24300  15480 S   5,3  2,5   0:37.41 media-hub-+

battery capacity%: 74
battery temp     : 250
top - 16:04:34 up 2 days, 20:16,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 207 total,   2 running, 204 sleeping,   1 stopped,   0 zombie
%Cpu(s):  4,7 us,  2,6 sy,  0,0 ni, 92,7 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   667736 used,   316172 free,      808 buffers
KiB Swap:   524284 total,        0 used,   524284 free.    93988 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 2068 phablet   20   0  173280  24228  19760 S  51,1  2,5   3:44.01 telephony-+
 1930 phablet   20   0    5476   2512    712 R  40,9  0,3   3:09.05 dbus-daemon
 2251 phablet   20   0  558232 123084  38120 S  30,7 12,5   6:19.08 unity8
 2259 phablet   20   0  116336   4280   3328 S  30,7  0,4   2:04.35 indicator-+
28505 phablet   20   0  164648  24064  19448 S  30,7  2,4   2:16.90 telephony-+
 2258 phablet   20   0   52272   6460   5560 S  20,4  0,7   1:51.27 indicator-+
16754 phablet   20   0    4872   1128    792 R  15,3  0,1   0:00.07 top
  884 root      20   0     676    496    284 S   5,1  0,1   0:08.62 init
 2034 phablet    9 -11  221856  10112   6748 S   5,1  1,0   0:46.09 pulseaudio
 2046 phablet   20   0    4140    300    124 S   5,1  0,0   0:34.93 upstart-db+
    1 root      20   0    4044   2496   1112 S   0,0  0,3   0:08.97 init
    2 root      20   0       0      0      0 S   0,0  0,0   0:00.24 kthreadd
    3 root      20   0       0      0      0 S   0,0  0,0   0:02.00 ksoftirqd/0

battery capacity%: 70
battery temp     : 240
top - 16:21:21 up 2 days, 20:32,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 210 total,   3 running, 207 sleeping,   0 stopped,   0 zombie
%Cpu(s):  6,6 us,  3,1 sy,  0,0 ni, 90,2 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   632080 used,   351828 free,     2864 buffers
KiB Swap:   524284 total,        0 used,   524284 free.   112996 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 2068 phablet   20   0  173280  24228  19760 R  68,1  2,5   6:40.62 telephony-+
 1930 phablet   20   0    5476   2536    712 R  52,4  0,3   5:32.76 dbus-daemon
 2251 phablet   20   0  522984 102040  38172 S  36,7 10,4   8:11.45 unity8
 2259 phablet   20   0  116336   4280   3328 S  36,7  0,4   3:41.17 indicator-+
28505 phablet   20   0  164648  24064  19448 S  36,7  2,4   4:02.52 telephony-+
 2258 phablet   20   0   52272   6460   5560 S  31,4  0,7   3:16.55 indicator-+
19183 phablet   20   0    4872   1128    792 R  21,0  0,1   0:00.08 top
 2046 phablet   20   0    4140    300    124 S  10,5  0,0   1:01.05 upstart-db+
    1 root      20   0    4044   2496   1112 S   0,0  0,3   0:08.99 init
    2 root      20   0       0      0      0 S   0,0  0,0   0:00.24 kthreadd
    3 root      20   0       0      0      0 S   0,0  0,0   0:02.03 ksoftirqd/0
    6 root     -99   0       0      0      0 S   0,0  0,0   0:00.18 migration/0
   16 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 khelper

battery capacity%: 67
battery temp     : 270
top - 16:30:14 up 2 days, 20:41,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 210 total,   3 running, 207 sleeping,   0 stopped,   0 zombie
%Cpu(s):  8,5 us,  3,7 sy,  0,0 ni, 87,7 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   653908 used,   330000 free,     1092 buffers
KiB Swap:   524284 total,        0 used,   524284 free.    97160 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 2068 phablet   20   0  173280  24228  19760 R  67,2  2,5   9:52.84 telephony-+
 1930 phablet   20   0    5476   2536    712 R  51,7  0,3   8:08.50 dbus-daemon
 2251 phablet   20   0  528596 101880  38172 S  36,2 10,4  10:10.86 unity8
 2258 phablet   20   0   52272   6460   5560 S  36,2  0,7   4:50.40 indicator-+
 2259 phablet   20   0  116336   4280   3328 S  36,2  0,4   5:26.96 indicator-+
28505 phablet   20   0  164648  24064  19448 S  36,2  2,4   5:59.92 telephony-+
22144 phablet   20   0    4872   1128    792 R  20,7  0,1   0:00.08 top
   81 root     -92   0       0      0      0 D   5,2  0,0   0:35.32 mtk-tpd
 2046 phablet   20   0    4140    300    124 S   5,2  0,0   1:29.69 upstart-db+
    1 root      20   0    4044   2496   1112 S   0,0  0,3   0:09.03 init
    2 root      20   0       0      0      0 S   0,0  0,0   0:00.25 kthreadd
    3 root      20   0       0      0      0 S   0,0  0,0   0:02.06 ksoftirqd/0
    6 root     -99   0       0      0      0 S   0,0  0,0   0:00.19 migration/0

battery capacity%: 64
battery temp     : 260
top - 17:25:36 up 2 days, 21:37,  1 user,  load average: 0,00, 0,01, 0,05
Tasks: 210 total,   4 running, 205 sleeping,   1 stopped,   0 zombie
%Cpu(s): 10,5 us,  4,2 sy,  0,0 ni, 85,2 id,  0,1 wa,  0,0 hi,  0,0 si,  0,0 st
KiB Mem:    983908 total,   670252 used,   313656 free,      272 buffers
KiB Swap:   524284 total,        0 used,   524284 free.    93888 cached Mem

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 2068 phablet   20   0  173280  24228  19760 R  71,4  2,5  13:26.07 telephony-+
 1930 phablet   20   0    5476   2536    712 R  56,1  0,3  11:00.93 dbus-daemon
28505 phablet   20   0  164648  24324  19468 S  45,9  2,5   8:11.96 telephony-+
 2251 phablet   20   0  557992 122956  38172 S  40,8 12,5  12:12.87 unity8
 2258 phablet   20   0   52272   6460   5560 R  35,7  0,7   6:35.76 indicator-+
 2259 phablet   20   0  116336   4280   3328 S  35,7  0,4   7:24.89 indicator-+
25336 phablet   20   0    4872   1128    792 R  15,3  0,1   0:00.08 top
 2046 phablet   20   0    4140    300    124 S  10,2  0,0   2:01.67 upstart-db+
    1 root      20   0    4044   2496   1112 S   0,0  0,3   0:09.06 init
    2 root      20   0       0      0      0 S   0,0  0,0   0:00.29 kthreadd
    3 root      20   0       0      0      0 S   0,0  0,0   0:02.08 ksoftirqd/0
    6 root     -99   0       0      0      0 S   0,0  0,0   0:00.22 migration/0
   16 root       0 -20       0      0      0 S   0,0  0,0   0:00.00 khelper

Pat McGowan (pat-mcgowan) on 2015-05-11

Changed in canonical-devices-system-image:
assignee:	nobody → Bill Filler (bfiller)

Bill Filler (bfiller) on 2015-05-12

Changed in telephony-service:
assignee:	nobody → Tiago Salem Herrmann (tiagosh)
importance:	Undecided → High

Bill Filler (bfiller) on 2015-05-18

Changed in telephony-service (Ubuntu):
assignee:	nobody → Tiago Salem Herrmann (tiagosh)
importance:	Undecided → High
no longer affects:	telephony-service

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-05-19:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in telephony-service (Ubuntu):
status:	New → Confirmed

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-12:

#3

If it might help, I think it happened to me twice, and in both cases I first missed a couple of incoming calls while in silent mode. Don't know if this might be related.

Revision history for this message

Matthias Apitz (gubu) wrote on 2015-06-12:

#4

this (missed incoming calls) was in my case as well; she was in public train and said she could not here the ringing, and when she got aware of, there have been no sliders; somehow the complete GUI must have crashed;

Revision history for this message

Bill Filler (bfiller) wrote on 2015-06-16:

#5

I cannot reproduce this. Any specific steps would be appreciated.

Also if it happens again, please include the following log files:
/home/phablet/.config/upstart/dbus.log
/home/phablet/.config/upstart/telephony-service-indicator.log
/home/phablet/.config/upstart/application-legacy-dialer-app-.log

and see if there are any files in /var/crash

Changed in canonical-devices-system-image:
milestone:	none → ww28-2015
importance:	Undecided → High
status:	New → Incomplete
Changed in telephony-service (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

peter pan (f-nico) wrote on 2015-06-19: Re: [Bug 1453004] BQ E4.5 is ringing but no sliders to pick up thecall are presented

#6

for some time right now I cannot reproduce this bug no more. I waited some
time for this to appear again - but it actually did not. As far as I am
concerned, the bug is no longer a problem. thank you for workingon that and
let's hope other users profit as well.

nico

Am Dienstag, 16. Juni 2015 21:44:31 CEST schrieb Bill Filler:
> I cannot reproduce this. Any specific steps would be appreciated.
>
> Also if it happens again, please include the following log files:
> /home/phablet/.config/upstart/dbus.log
> /home/phablet/.config/upstart/telephony-service-indicator.log
> /home/phablet/.config/upstart/application-legacy-dialer-app-.log
>
> and see if there are any files in /var/crash
>
> ** Changed in: canonical-devices-system-image
> Milestone: None => ww28-2015
>
> ** Changed in: canonical-devices-system-image
> Importance: Undecided => High
>
> ** Changed in: canonical-devices-system-image
> Status: New => Incomplete
>
> ** Changed in: telephony-service (Ubuntu)
> Status: Confirmed => Incomplete
>

--
Mit Dekko von meinem Ubuntu-Gerät gesendet

Revision history for this message

Pat McGowan (pat-mcgowan) wrote on 2015-06-29:

#7

also reproduced on arale with ota4, see the dupe

summary:

- BQ E4.5 is ringing but no sliders to pick up the call are presented
+ Phone is ringing but no sliders to pick up the call are presented

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#8

I did a test right now, and I managed to reproduce it at the first attempt. I just asked my wife to call me, and I didn't pick up the phone or touch it. Initially, the pickup dialog appeared, but after some time, while the phone was still ringing, it disappeared all by itself.

I cannot find any crashes in /var/crash/

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#9

syslog Edit (77.0 KiB, text/plain)

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#10

dbus.log Edit (40.2 KiB, text/plain)

The call is coming from the phone number +7921873XXXX (I replaced the last 4 digits with XXXX)

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#11

telephony-service-indicator.log Edit (4.1 KiB, text/plain)

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#12

address-book-service.log Edit (31.3 KiB, text/plain)

I'm also uploading the addressbook-service and media-hub logs, since they appear to have the same modification time, roughly corresponding to the incoming call.

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#13

media-hub.log Edit (24.9 KiB, text/plain)

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#14

unity8.log Edit (190.2 KiB, text/plain)

And here's unity8, just in case.

Changed in canonical-devices-system-image:
status:	Incomplete → Confirmed

Revision history for this message

Matthias Apitz (gubu) wrote on 2015-06-30: Re: [Bug 1453004] Re: Phone is ringing but no sliders to pick up the call are presented

#15

El día Tuesday, June 30, 2015 a las 07:34:19AM -0000, Alberto Mardegan escribió:

> I did a test right now, and I managed to reproduce it at the first
> attempt. I just asked my wife to call me, and I didn't pick up the phone
> or touch it. Initially, the pickup dialog appeared, but after some time,
> while the phone was still ringing, it disappeared all by itself.

Would be interesting to test after this if additional calls will present
the slider at all. If not, this would be exactly as in my case: my wife missed
some calls due to the noise in the public transport and after this she
could not see any other call, only heard the ringing.

matthias
--
Matthias Apitz, <email address hidden>, http://www.unixarea.de/ +49-176-38902045
askubuntu.com says to me:
You've earned the "Tumbleweed" badge (Asked a question with zero score, no answers, no comments,
and low views for a week) for "BQ E4.5 r22: setup an alarm from a script run by user phablet or
its cron job".

Pat McGowan (pat-mcgowan) on 2015-06-30

Changed in telephony-service (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#16

mission-control.log Edit (128.1 KiB, text/plain)

Output of
dbus-send --print-reply --dest=org.freedesktop.Telepathy.MissionControl5 /org/freedesktop/Telepathy/debug org.freedesktop.Telepathy.Debug.GetMessages > mission-control.log

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-06-30:

#17

telephony-service-approver-backtrace.txt Edit (2.8 KiB, text/plain)

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-07-01:

#18

Also, the battery gets drawn much faster when the device is in this state:
http://paste.ubuntu.com/11804720/

Revision history for this message

Alberto Mardegan (mardy) wrote on 2015-07-01:

#20

So, looks like I can reproduce this bug with 100% reliability.

When the phone is in the normal (working) state, if I receive an incoming call and I don't pick it up, the incoming notification disappears after 1 minute (I ran a stopwatch, and measured 59.66 seconds), but the phone continues ringing and vibrating.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-07-03:

#21

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in telephony-service (Ubuntu Vivid):
status:	New → Confirmed

Pat McGowan (pat-mcgowan) on 2015-07-07

Changed in canonical-devices-system-image:
status:	Confirmed → Fix Released

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-07-09:

#22

This bug was fixed in the package telephony-service - 0.1+15.10.20150709-0ubuntu1

---------------
telephony-service (0.1+15.10.20150709-0ubuntu1) wily; urgency=medium

  [ Gustavo Pichorim Boiko ]
  * Sync the fixes that were released in OTA5: (LP: #1384274, #1433068,
    #1412709, #1427286, #1453004)

-- CI Train Bot <email address hidden> Thu, 09 Jul 2015 13:46:05 +0000

Changed in telephony-service (Ubuntu):
status:	Confirmed → Fix Released

Revision history for this message

Fazakas Lehel (fl-mobita) wrote on 2015-07-27:

#23

Hi,
I'm use BQ (r24). When I have an income call, If I press the volume button once I'm able to slide down the call slider. After this the slider never coming up if somebody call me. Only a restart allows me to pick up my phone again.

Lehel

Revision history for this message

Kapusi Gábor (kapusi-gabor02) wrote on 2015-08-08:

#24

Hi, i used ota 5 (r24), and this bug is confirmed. I dont pick up the call.

Canonical System Image

Phone is ringing but no sliders to pick up the call are presented

Bug Description

Related branches

Duplicates of this bug

Other bug subscribers

Bug attachments

Remote bug watches

	Status	Importance	Assigned to	Milestone
Canonical System Image	Fix Released	High	Bill Filler	Canonical System Image ww28-2015 "ota5"
telephony-service (Ubuntu)	Fix Released	High	Tiago Salem Herrmann
Vivid	Confirmed	Undecided	Unassigned