Google Play hangs, only top bar and sidebar load (Ubuntu 14.04 2.3.2-0.1~trusty)

Thanks for taking time to report your issue. However, I'm not able to reproduce it. Could you post debugging output from terminal? Run nuvolaplayer --debug

This bug also affects me! (I created this account just now to comment here.)

The screenshot Tom posted looks very much like what is happening with me.

I ran the player with the --debug flag. Here is what was written to standard error:

---------------------------------------------------------------------------STD ERR-----------------------------------------------------------------------------------------
[PIPELIGHT:LIN:unknown] attached to process.
[PIPELIGHT:LIN:unknown] checking environment variable PIPELIGHT_SILVERLIGHT5_1_CONFIG.
[PIPELIGHT:LIN:unknown] searching for config file pipelight-silverlight5.1.
[PIPELIGHT:LIN:unknown] trying to load config file from '/home/alex/.config/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] trying to load config file from '/etc/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] trying to load config file from '/usr/share/pipelight/configs/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] sandbox not found or not installed!
[PIPELIGHT:LIN:silverlight5.1] GPU driver check - Your driver is supported, hardware acceleration enabled.
[PIPELIGHT:LIN:silverlight5.1] using wine prefix directory /home/alex/.wine-pipelight.
[PIPELIGHT:LIN:silverlight5.1] checking plugin installation - this might take some time.
wine: cannot find L"C:\\windows\\system32\\winemenubuilder.exe"
err:wineboot:ProcessRunKeys Error running cmd L"C:\\windows\\system32\\winemenubuilder.exe -a -r" (2)
[PIPELIGHT:WIN:silverlight5.1] embedded mode is on.
[PIPELIGHT:WIN:silverlight5.1] windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] linux windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] force SetWindow is off.
[PIPELIGHT:WIN:silverlight5.1] unity hacks is off.
[PIPELIGHT:WIN:silverlight5.1] window class hook is on.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExA.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExW.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenuEx.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenu.
fixme:advapi:RegisterTraceGuidsW (0x2b22a7, 0x350120, {aa087e0e-0b35-4e28-8f3a-440c3f51eef1}, 1, 0x68f6a8, (null), (null), 0x350120): stub
[PIPELIGHT:WIN:silverlight5.1] init successful!
[PIPELIGHT:LIN:silverlight5.1] using thread asynccall event handling.
java version "1.7.0_51"
OpenJDK Runtime Environment (IcedTea 2.4.6) (7u51-2.4.6-1ubuntu4)
OpenJDK Server VM (build 24.51-b03, mixed mode)
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

It should be noted that I installed Pipelight prior to this for Netflix purposes; not sure how it affects this program.

I also saved what was written to standard out, just in case:
-----------------------------------------------------------------------STD OUT---------------------------------------------------------------------------------------------
    Nuvola Info nuvolaplayer.vala:142: Welcome to Nuvola Player, version: 2.3.2
    Nuvola Info nuvolaplayer.vala:146: Revision: 807, <email address hidden>
    ...

Here's my --debug output - http://paste.ubuntu.com/7274241/

So Tom got this warning:

Nuvola Warning servicesmanager.vala:98: Unable to load service from /home/mthaddon/.local/share/nuvolaplayer/services/googleplay: /home/mthaddon/.local/share/nuvolaplayer/services/googleplay is not a directory

I got the same warning (with alex instead of mthaddon).

And while running as root via gksudo, I got this warning:

Nuvola Warning servicesmanager.vala:98: Unable to load service from /root/.local/share/nuvolaplayer/services/googleplay: /root/.local/share/nuvolaplayer/services/googleplay is not a directory

All this while the service is in /usr/share/nuvolaplayer/services/googleplay. Any way to change where Nuvola Player is looking without changing the source code?

Actually just tried copying the googleplay service directory into the .local/share... place. I didn't get the warning, but the hanging bug still exists.

> Nuvola Warning servicesmanager.vala:98: Unable to load service from

This should be a debugging message rather than a warning, you can ignore it.

I'll create a test case to find out whether the bug is in Nuvola Player or in WebKit web rendering library.

Could you install the latest unstable build (2.4~r817.unstable-0.1~trusty) from https://launchpad.net/~nuvola-player-builders/+archive/unstable and check whether the issue is also present in the webkitgtkframe tool? Run "/usr/libexec/nuvolaplayer/webkitgtkframe https://play.google.com/music" in terminal (without quotes).

 installed the latest unstable build (2.4~r817.unstable-0.1~trusty), issue is also present in the webkitgtkframe tool. Same image as the very first comment

I also attempted to use the unstable build (2.4~r817.unstable-0.1~trusty), and I also am experiencing the issue.

> issue is also present in the webkitgtkframe tool

That's very unfortunate, because the issue seems to be in WebKitGtk library rather than in Nuvola Player. Could you install a package libwebkit2gtk-3.0-25 and try out WebKit2Gtk MiniBrowser?

/usr/lib/x86_64-linux-gnu/webkit2gtk-3.0/libexec/MiniBrowser https://play.google.com/music

I've tried this and get a very similar experience to with the Nuvola Player application per the first attached screenshot.

Tom, Alex & Sean, please follow this testing procedure and report results:

1) Prepare reference environment

Open Google Play Music in Firefox, Chromium or Chrome. Not in GNOME Web (Epiphany) or Midori.

Address: https://play.google.com/music

Click gear icon at the top right corner, click "Labs" menu item to open Labs settings and turn off
all features. Note: If you have Chromecast enabled, you have to use Chromium or Chrome browser
to disable it.

Open terminal window and type following command. This will temporarily disable all web plugins.

sudo mv /usr/lib/mozilla/plugins /usr/lib/mozilla/disabled-plugins

Install Nuvola Player from Unstable builds PPA.

Instructions: http://nuvolaplayer.fenryxo.cz/help/installation.html#ubuntu

2) WebKitGtk test

Run webkitgtkframe tool in terminal and report whether the issue is reproducible.

/usr/libexec/nuvolaplayer/webkitgtkframe https://play.google.com/music

3) WebKit2Gtk test

Install a package libwebkit2gtk-3.0-25, run WebKit2Gtk MiniBrowser and report whether the issue
is reproducible.

/usr/lib/x86_64-linux-gnu/webkit2gtk-3.0/libexec/MiniBrowser https://play.google.com/music

4) Nuvola Player test

Check whether the issue is reproducible in Nuvola Player.

5) Re-enable plugins

Open terminal window and type following command. This will re-enable all web plugins.

sudo mv /usr/lib/mozilla/disabled-plugins /usr/lib/mozilla/plugins

You might also want to re-enable experimental features from Labs

Because I was getting error messages from dpkg while installing, first I ran the tests with plugins unmoved prior to the installation. (That is, I installed the unstable build and then disable the firefox plugins.) The issue still persisted.

Then, I got rid of the unstable build for the sake of re-installing it WHILE the firefox plugins were manually disabled. I got an error from dpkg processing the package nuvolaplayer-flashplugin. I remembered to realize I should be recording the output this time:

2)

/usr/libexec/nuvolaplayer/webkitgtkframe https://play.google.com/music

** Message: console message: https://checkout.google.com/inapp/frontend/app/payments.html?formFactor=DESKTOP&rh=6730d230ded761648d0ad304e4e7b2e1#md=https://play.google.com&rti=i:-51aa72ab&rt=o:-7cc7fd16 @4: Viewport argument key "target-densitydpi" not recognized and ignored.

** Message: console message: https://ssl.gstatic.com/play/music/fe/c5d0dda49445f24d312a6f5732ec0a21/listen_extended_b2b52c8b0662c265914c044480fa698eebf4c811.js @319: TypeError: undefined is not an object (evaluating 'a.toString=b')

3) [I have a 32-bit install]

4)

First I got a popup box with the following message:

"Flash plugin not installed

This web-based streaming services utilizes Adobe Flash for music playback, but no compatible Flash plugin has been found. Nuvola Player requires Flash plugin wrapped with nspluginwrapper because of conflicting libraries (GTK+ 2 and GTK+ 3)."

I was still able to sign in, but the hanging issue still persisted. (As in all my tests).

Updated instructions:

1) Prepare reference environment

Install Nuvola Player from Unstable builds PPA.

Instructions: http://nuvolaplayer.fenryxo.cz/help/installation.html#ubuntu

Open Google Play Music in Firefox, Chromium or Chrome. Not in GNOME Web (Epiphany) or Midori.

Address: https://play.google.com/music

Click gear icon at the top right corner, click "Labs" menu item to open Labs settings and turn off
all features. Note: If you have Chromecast enabled, you have to use Chromium or Chrome browser
to disable it.

Open terminal window and type following command. This will temporarily disable all web plugins.

sudo mv /usr/lib/mozilla/plugins /usr/lib/mozilla/disabled-plugins

2) WebKitGtk test

Run webkitgtkframe tool in terminal and report whether the issue is reproducible.

MOZ_PLUGIN_PATH=/opt/nuvolaplayer/flash/wrapped \
/usr/libexec/nuvolaplayer/webkitgtkframe \
https://play.google.com/music

3) WebKit2Gtk test

Install a package libwebkit2gtk-3.0-25, run WebKit2Gtk MiniBrowser and report whether the issue
is reproducible.

MOZ_PLUGIN_PATH=/opt/nuvolaplayer/flash/wrapped \
/usr/lib/x86_64-linux-gnu/webkit2gtk-3.0/libexec/MiniBrowser \
https://play.google.com/music

Or

MOZ_PLUGIN_PATH=/opt/nuvolaplayer/flash/wrapped \
/usr/lib/i386-linux-gnu/webkit2gtk-3.0/libexec/MiniBrowser \
https://play.google.com/music

4) Nuvola Player test

Check whether the issue is reproducible in Nuvola Player.

5) Re-enable plugins

Open terminal window and type following command. This will re-enable all web plugins.

sudo mv /usr/lib/mozilla/disabled-plugins /usr/lib/mozilla/plugins

You might also want to re-enable experimental features from Labs

Thanks, Alex. That's error is caused by nspluginwrapper failing to find directory /usr/lib/mozilla/plugins, Nuvola Player has to be installed first. Could you run step 3 with 32bit variant of MiniBrowser?

May or may not be the same issue, but I am using Trusty and same Nuvola package. It comes up as the attached screenshot. By accident I noticed in this state I could start music playback with the media keys(back/foward). Nothing else works.

I ran through the testing steps and it appeared to work until step 5, when I re-enabled "Desktop Notifications" in Labs. I can reliably reproduce my issue with that setting.

This is happening for me on Debian "testing" too. Matthew Gregg's observation that turning off Desktop Notifications fixes / works around the problem works for me too.

My version of the hang also looks exactly like his screenshot, and not like the original poster's, so not sure if this is the same or a different issue.

Matthew Gregg & Matthew Gabeler-Lee: That seems to be another issue, see bug #1314753.

Also just noticed that sometime during all testing I just did, "npconfig crashed with SIGSEGV in g_str_equal()" (at /usr/lib/nspluginwrapper/i386/linux/npconfig). Perhaps this is related to the string-related type error in the console output in my previous post.

> 3) I seem to not have webkit2gtk. Here's what I do have (immediately after apt-get update/upgrade)

Did you instaled package "libwebkit2gtk-3.0-25"?

> Did you instaled package "libwebkit2gtk-3.0-25"?

Just did, tried the relevant test, issue still present. There was no console output to report.

Thanks Alex. Unfortunately, I still have no idea why Google Play Music hangs on your machine whereas it works perfectly in a clean Ubuntu 14.04 installation. I have suspected that the issue might be caused be a web plugin on your system or by an experimental Labs feature, but you have turned everything off and the issue does still persist. Also, the test confirmed my suspicion that the bug is not in Nuvola Player but in WebKitGtk web rendering engine (both WebKit1 and WebKit2).

Tom Haddon, Sean Looney and anyone affected by this issue, could you run the test [1] and confirm Alex' observations?

[1]: https://bugs.launchpad.net/nuvola-player/+bug/1304472/comments/15

Did I... delete comment #21? I think I may have. Let me know if you want me to reproduce anything from it.

Hi,

I have the same problem (see attached screenshot) with a fresh installed Xubuntu 14.04. I've tested with the actual stable version and also with the unstable one. In Google Music all lab features are deactivated. Google Music works with Firefox and Chrome without problems.

I've run youre tests and the results are:

#Terminal output at step 2

** Message: console message: https://checkout.google.com/inapp/frontend/app/payments.html?formFactor=DESKTOP&rh=cd26444a40006acf7bb34e3666ed7b04#md=https://play.google.com&rti=i:5dac35bd&rt=o:1045cd2 @4: Viewport argument key "target-densitydpi" not recognized and ignored.
** Message: console message: https://ssl.gstatic.com/play/music/fe/1c305e481578d6fe3029362c0bfe9035/listen_extended_b2b52c8b0662c265914c044480fa698eebf4c811__de.js @333: TypeError: undefined is not an object (evaluating 'a.toString=b')

#Terminal output at step 3
none

#Terminal output at step 4
Nuvola Warning jsapi.vala:482: Called default Nuvola.onMessageReceived() function for command : action-changed
Nuvola Warning jsapi.vala:1055: Failed to send action-changed (back, sensitive) message: Frame command action-changed failed in frame '__main__': Google Music: Not supported.
Nuvola Warning jsapi.vala:1055: Failed to send action-changed (toggle-play, stock-id) message: Frame command action-changed failed in frame '__main__': Google Music: Not supported.
Nuvola Warning jsapi.vala:1055: Failed to send action-changed (toggle-play, icon-name) message: Frame command action-changed failed in frame '__main__': Google Music: Not supported.
Nuvola Warning jsapi.vala:1055: Failed to send action-changed (toggle-play, label) message: Frame command action-changed failed in frame '__main__': Google Music: Not supported.
Nuvola Warning jsapi.vala:1055: Failed to send action-changed (toggle-play, short-label) message: Frame command action-changed failed in frame '__main__': Google Music: Not supported.
Nuvola Warning jsapi.vala:1055: Failed to send action-changed (toggle-play, sensitive) message: Frame command action-changed failed in frame '__main__': Google Music: Not supported.

Kind regards
Florian

> Did I... delete comment #21?

It seem to be gone. A copy from my mailbox:

Tests based on updated instructions:

2) Issue persists. Here's the output:

** Message: console message:
https://checkout.google.com/inapp/frontend/app/payments.html?formFactor=DESKTOP&rh=1fa08b1cee203827f4dd564e32111259#md=https://play.google.com&rti=i:-3f1b5361&rt=o:fad9d4e
@4: Viewport argument key "target-densitydpi" not recognized and
ignored.

** Message: console message:
https://ssl.gstatic.com/play/music/fe/94710e02120a6b503d3f8c5eafc02bc1/listen_extended_b2b52c8b0662c265914c044480fa698eebf4c811.js
@319: TypeError: undefined is not an object (evaluating 'a.toString=b')

3) I seem to not have webkit2gtk. Here's what I do have (immediately after apt-get update/upgrade)

$ ls /usr/lib/i386-linux-gnu/ | grep webkit
libwebkitgtk-1.0.so.0
libwebkitgtk-1.0.so.0.22.6
libwebkitgtk-3.0.so.0
libwebkitgtk-3.0.so.0.22.6

4) The issue persists.

Alex St Laurent, Tom Haddon, Sean Looney, Florian Wiedemann and others affected: Do you have All Access subscription?

Yes, I get notified for all changes. I'm looking forward to hearing about a new version to test to fix the problem. ;-)

On Thu, May 8, 2014 at 9:18 PM, Florian Wiedemann <email address hidden> wrote:
> Yes, I get notified for all changes. I'm looking forward to hearing
> about a new version to test to fix the problem. ;-)

I've meant Googla Play Music All Access supscription.

The correct answer is: no :-)

Could it be a problem of non English language? I'm e.g. using the German language for Google.

On Tue, May 13, 2014 at 10:27 PM, Florian Wiedemann <email address hidden> wrote:
> Could it be a problem of non English language? I'm e.g. using the German
> language for Google.

Thanks for your suggestion. I'll try to set a non English language
too. Meanwhile, could you try to set English language and try to
reproduce the issue?

I do have All Access subscription, and I am using English.

German language seems not to be an issue.

Could anyone try to remove all cookies and cached files? Menu Application → Preferences → tab Advanced → Remove files from cache & Remove cookies.

Status changed to 'Confirmed' because the bug affects multiple users.

I don't have an "All Access Subscription" from what I can tell (if I go to https://play.google.com/about/music/allaccess/#/ it asks me if I want to sign up for it).

Status changed to incomplete, still waiting for response to comment #37.

I've tried "Remove files from cache & Remove cookies". I was asked to sign in again (which suggests it was successful) on next start up, but it still displays the same symptoms.

Since the issue is reproducible in bare WebKitGtk debugging tools (webkitgtkframe for WebKit1 and WebKit2Gtk MiniBrowser for WebKit2), I believe the bug is in the WebKitGtk library and cannot be fixed in Nuvola Player. It is necessary to report the bug upstream - to WebKit's bugzilla. Is anyone willing to do that?

I'm now getting different symptoms since a recent Nuvola update. Have attached a screenshot.

I'm happy to report a bug against webkit, but I'm not exactly sure what bug I'd be reporting. Can you clarify?

> I'm happy to report a bug against webkit, but I'm not exactly sure what
> bug I'd be reporting. Can you clarify?

The bug is that Google Play Music doesn't load successfully in both
WebKitGtk+ and WebKit2Gtk+. Post following info:

 * Your distribution and version.
 * Screenshots from both webkitgtkframe (WebKitGtk+) and MiniBrowser
(WebKit2Gtk+) - see
http://nuvolaplayer.fenryxo.cz/help/troubleshooting/googleplay.html
 * Link to webkitgtkframe source:
http://bazaar.launchpad.net/~fenryxo/nuvola-player/2.4.x/view/head:/src/webkitframe/webkitframe.vala
 * Version of WebKitGtk: `dpkg-query -l libwebkit2gtk-3.0-25 libwebkitgtk-1.0-0`

Use link File a bug from the right sidebar ofhttp://webkitgtk.org/ -
it contains some handy default values

i have the same inssue with nuvola and the webkitgtk and webkit2gtk

Have anybody created an upstream bug report?

I never did get around to filing a bug, but this is now fixed for me as of 2.4.3-0.1~trusty

> this is now fixed for me as of 2.4.3-0.1~trusty

I'm closing this issue then.

During reading WebKitGtk mailing list I found a thread suggesting the
issue might be a bad graphic driver. Could anybody still affected by this issue try out whether does
any of following commands work?

LIBGL_DRI1_DISABLE=1 nuvolaplayer -D
LIBGL_DRI2_DISABLE=1 nuvolaplayer -D
LIBGL_DRI3_DISABLE=1 nuvolaplayer -D
LIBGL_DRI1_DISABLE=1 LIBGL_DRI2_DISABLE=1 LIBGL_DRI3_DISABLE=1 nuvolaplayer -D

I've tested with all command variants but it doesn't work.

> I've tested with all command variants but it doesn't work.

I'm out of ideas then.

Hello,
as I am new here and I don't understand all this stuff, however.
Here is a report which I get when I run "nuvolaplayer --debug"
https://dl.dropboxusercontent.com/u/9974843/nuvola%20debug

*My distribution is Ubuntu and version 14. 10.
*When I run
MOZ_PLUGIN_PATH=/opt/nuvolaplayer/flash/wrapped \
/usr/libexec/nuvolaplayer/webkitgtkframe \
http://play.google.com/music
then it looks like this.
https://dl.dropboxusercontent.com/u/9974843/Plocha%201_001.png
* When I run
/usr/lib/i386-linux-gnu/webkit2gtk-3.0/libexec/MiniBrowser \
http://play.google.com/music
then it looks like this
https://dl.dropboxusercontent.com/u/9974843/Plocha%201_002.png

And when I type `dpkg-query -l libwebkit2gtk-3.0-25 libwebkitgtk-1.0-0`
https://dl.dropboxusercontent.com/u/9974843/viktor%40viktor-HP-Compaq-6720s%3A%20%7E_001.png

See my comments #42 and #44 above.

https://bugs.launchpad.net/nuvola-player/+bug/1304472/comments/44
https://bugs.launchpad.net/nuvola-player/+bug/1304472/comments/42