Merge lp:~raoul-snyman/openlp/shutting-down-support into lp:openlp/website

Proposed by Raoul Snyman
Status: Merged
Merged at revision: 83
Proposed branch: lp:~raoul-snyman/openlp/shutting-down-support
Merge into: lp:openlp/website
Diff against target: 32 lines (+25/-0)
1 file modified
blog/shutting-down-the-support-system.rst (+25/-0)
To merge this branch: bzr merge lp:~raoul-snyman/openlp/shutting-down-support
Reviewer Review Type Date Requested Status
Tomas Groth Approve
Review via email: mp+345005@code.launchpad.net

This proposal supersedes a proposal from 2018-05-02.

Commit message

Announce the end of support

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Revision history for this message
Tomas Groth (tomasgroth) wrote : Posted in a previous version of this proposal

While thete is nothing factual wrong in the blog post, it might be a bit too honest... Reading it gives me the impression that OpenLP is a one-man project that will soon close down...
I will try to make a suggestion later tonight if time allows...

Revision history for this message
Tomas Groth (tomasgroth) wrote : Posted in a previous version of this proposal

How about something like this (feel free to pick & choose):

Due to lack of resources within the OpenLP team it has been decided to close down the support system (not to be mistaken for the forums which will not be affected).

For some time now a single person has answered almost all the support requests the support system has received. And since that person is also one of the most active developers of OpenLP, it has drawn a lot of time away from actual development. In order to free up more time for development the only solution was to close down the support system.

We are really sad to do this, as we feel our support is one of the defining parts of OpenLP, but since we need to move OpenLP forward we do not believe we have any other choice - though it was not an easy decision.

In future anyone who e-mails <email address hidden> will get a message that redirects them to the manual and the forums.

Revision history for this message
Tomas Groth (tomasgroth) :
review: Approve

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1=== added file 'blog/shutting-down-the-support-system.rst'
2--- blog/shutting-down-the-support-system.rst 1970-01-01 00:00:00 +0000
3+++ blog/shutting-down-the-support-system.rst 2018-05-03 23:13:57 +0000
4@@ -0,0 +1,25 @@
5+.. title: Shutting Down the Support System
6+.. slug: 2018/05/06/shutting-down-the-support-system
7+.. date: 2018-05-06 12:00:00 UTC
8+.. tags:
9+.. category:
10+.. link:
11+.. description:
12+.. type: text
13+.. previewimage: /cover-images/shutting-down-the-support-system.jpg
14+
15+Due to a lack of resources within the OpenLP team we have decided to close down the e-mail support system (not to be
16+mistaken for the forums which will not be affected).
17+
18+For some time now a single person has answered almost all the support requests the support system has received. And
19+since that person is also one of the most active developers of OpenLP, it has drawn a lot of time away from actual
20+development. In order to free up more time for development the only solution was to close down the support system.
21+
22+We are really sad to do this, as we feel our support is one of the defining parts of OpenLP, but since we need to move
23+OpenLP forward we do not believe we have any other choice - though it was not an easy decision.
24+
25+In future anyone who e-mails support@openlp.org will get a message that redirects them to the manual and the forums.
26+
27+[ Image Credit: `Closed by Rob Brewer` ]
28+
29+.. _Closed by Rob Brewer: https://www.flickr.com/photos/rbrwr/36572315045/
30
31=== added file 'files/cover-images/shutting-down-the-support-system.jpg'
32Binary files files/cover-images/shutting-down-the-support-system.jpg 1970-01-01 00:00:00 +0000 and files/cover-images/shutting-down-the-support-system.jpg 2018-05-03 23:13:57 +0000 differ

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