Comment 97 for bug 882274

> however, a random pick of the first 10 bugs listed in "unity" (all importance "high" or "critical") shows 7 of them were opened by John Lea from Canonical's Design team and those 10 bugs have 29 affected users in total, which makes about 3 affected users per bug.

John is working for the Canonical design team and has been filling bugs, for example, about the issues that get noticed during the user testing sessions the design team is running. The users who participated are often not Ubuntu users or technical users and wouldn't file bugs by themself, so it's good that somebody does it for them ;-)

> The total amount of affected users in the top 10 "won't fix" unity bugs is 555, which makes about 56 per bug.

Nobody is denying that there are requests for those changes, but you can find lot of users requesting any change and often a non trivial number of users with a different or conflicting opinion ;-) Reality is that people are different and you can't just please everybody

> there are also the left behind "undecided" bugs

Right, seeing the number of bugs opened and the number of the people working in the unity team there is no way they could handled all the bug reports, they would need to put the team full time on it and that would probably still be enough (and no work would get done), that issue is probably true for any opensource (or non-opensource probably) project with quite some users (try looking at the GNOME bugzilla, the firefox bug tracker, etc).