Ubuntu
hplip package

  1. Bug #181242
  2. Comment #58

Comment 58 for bug 181242

Revision history for this message
René Brink (rene-brink) wrote :

I just bought a brand new PH Photosmart C6280 All-in-one and I have the problems explained in the origtional poster of this bug. Iam using HArdy 8.04-1 (with all updates).

What works: detecting and Installing

If I print to the printer I get the message "printer not connected" or "Paper jam". My logs (messages, syslog, etc.) are filling up with messages of errors. Sometimes after a few minutes a piece of paper is comming out of the printer with a single line of a document, but mostly only garbage.

lsmod | grep usb

usb_storage 73664 0
libusual 19108 1 usb_storage
usblp 15872 0
usbhid 32128 0
hid 38784 1 usbhid
scsi_mod 151436 6 usb_storage,sbp2,sr_mod,sg,sd_mod,libata
usbcore 146412 8 usb_storage,libusual,usblp,wacom,usbhid,ehci_hcd,ohci_hcd

tail -f /var/log/messages

Dec 7 12:14:46 test-desktop kernel: [14975.146143] usb 3-3: reset high speed USB device using ehci_hcd and address 48
Dec 7 12:14:47 test-desktop kernel: [14975.689654] usb 3-3: reset high speed USB device using ehci_hcd and address 48
Dec 7 12:14:47 test-desktop kernel: [14976.233198] usb 3-3: reset high speed USB device using ehci_hcd and address 48
Dec 7 12:14:48 test-desktop kernel: [14976.752771] usb 3-3: reset high speed USB device using ehci_hcd and address 48
Dec 7 12:14:48 test-desktop kernel: [14977.162925] usb 3-3: USB disconnect, address 48
Dec 7 12:14:48 test-desktop kernel: [14977.163225] usblp0: removed
Dec 7 12:14:48 test-desktop kernel: [14977.276368] usb 3-3: new high speed USB device using ehci_hcd and address 49
Dec 7 12:14:49 test-desktop kernel: [14977.819875] usb 3-3: new high speed USB device using ehci_hcd and address 50
Dec 7 12:14:49 test-desktop kernel: [14978.363426] usb 3-3: new high speed USB device using ehci_hcd and address 51
Dec 7 12:14:50 test-desktop kernel: [14978.884259] usb 3-3: new high speed USB device using ehci_hcd and address 52
Dec 7 12:15:08 test-desktop kernel: [14997.399541] usb 3-3: new high speed USB device using ehci_hcd and address 53
Dec 7 12:15:09 test-desktop kernel: [14997.943085] usb 3-3: new high speed USB device using ehci_hcd and address 54
Dec 7 12:15:09 test-desktop kernel: [14998.486632] usb 3-3: new high speed USB device using ehci_hcd and address 55
Dec 7 12:15:10 test-desktop kernel: [14999.006200] usb 3-3: new high speed USB device using ehci_hcd and address 56

If I look into the syslog I see that the linux kernel is constantly claming that the aparatus is not accepting the address:

tail -f /var/log/syslog

Dec 7 12:26:29 test-desktop hal_lpadmin: Found configured printer: Photosmart_C6200_USB
Dec 7 12:26:29 test-desktop NetworkManager: <debug> [1228649189.220612] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_6a11_MY87UHH31J0506_if1_printer_MY87UHH31J0506').
Dec 7 12:26:29 test-desktop NetworkManager: <debug> [1228649189.232485] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_6a11_MY87UHH31J0506_if1').
Dec 7 12:26:29 test-desktop NetworkManager: <debug> [1228649189.257562] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_6a11_MY87UHH31J0506_if2').
Dec 7 12:26:29 test-desktop NetworkManager: <debug> [1228649189.271583] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_6a11_MY87UHH31J0506_if3').
Dec 7 12:26:29 test-desktop NetworkManager: <debug> [1228649189.277772] nm_hal_device_removed(): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_3f0_6a11_MY87UHH31J0506').
Dec 7 12:26:29 test-desktop kernel: [15677.275757] usb 3-3: new high speed USB device using ehci_hcd and address 48
Dec 7 12:26:29 test-desktop kernel: [15677.683396] usb 3-3: device not accepting address 48, error -71
Dec 7 12:26:29 test-desktop kernel: [15677.795389] usb 3-3: new high speed USB device using ehci_hcd and address 49
Dec 7 12:26:30 test-desktop kernel: [15678.202968] usb 3-3: device not accepting address 49, error -71

lpinfo -v

network socket
network beh
direct hal
direct hpfax
direct hp:/usb/Photosmart_C6200_series?serial=MY87UHH31J0506
network http
network ipp
network lpd
direct parallel:/dev/lp0
file cups-pdf:/
direct scsi
network smb

The output of the printingbuginfo script is attached. If you can see in the the output. The printer is not shown in the lsusb list, but if you run the command twice then printer will show up (see below).

rene@test-desktop:~$ lsusb
Bus 003 Device 003: ID 0424:a700 Standard Microsystems Corp.
Bus 003 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 003: ID 056a:0015 Wacom Co., Ltd
Bus 001 Device 001: ID 0000:0000
rene@test-desktop:~$ lsusb
Bus 003 Device 016: ID 03f0:6a11 Hewlett-Packard
Bus 003 Device 003: ID 0424:a700 Standard Microsystems Corp.
Bus 003 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 003: ID 056a:0015 Wacom Co., Ltd
Bus 001 Device 001: ID 0000:0000

Finally the printer is working fine with XP + USB on the same computer so it seems not to bee a printer problem in my point of view. Also printing via ethernet in Ubuntu works fine but is very cumbersum in my case.

Hoping on proper solution...

René