# User Access

### From Osi

Return to the iHRIS Qualify User Manual index page.

## Log in

Before performing any task in iHRIS Manage or iHRIS Qualify, you need to log in. You cannot log in unless a user account has been created for you and you have been given a username and password. If you do not have a user account, contact your System Administrator.

Connect to the system. The Welcome page appears. In the Log In form, enter the Username and Password that were provided to you. Click the `Login` button. |
The Home page opens listing the actions that you can perform based on your role. |

### Troubleshooting

The password is not correct.

You will be prompted to re-enter the password. If you cannot remember your password, you can generate a new password (see Retrieve a forgotten password or username).

The username is not correct.

You will get an error message. If you cannot remember your username, you can retrieve it (see Retrieve a forgotten password or username).

## Retrieve a Forgotten Password or Username

If you have forgotten your password or username, you can generate a new one.

From the Log In page, click Forgot username or password? |

The Forgot Password page opens.
To reset the password, enter your Username in the box next to "Reset Password" and click the `Reset` button. The system will email your new password to you.
To recover your username, enter your Email Address in the box next to "Display Username" and click the `View` button. The system will display your username.
Click the link to Return to login page and log in as normal.

### Troubleshooting

The system does not recognize the email address.

Contact your System Administrator for help.

## Change Your Password

At any time, you can change your password for logging into the system.

Log in. Click Change Password in the main menu or left navigation menu. |
The Change Password form opens. Enter your Old Password (current password). Enter the desired New Password. Re-enter the password under Confirm New Password to confirm it. Click `Change Password` to save the new password. |

### Troubleshooting

An error message appears when Confirm is clicked.

Re-enter the password twice. The two passwords must match or the system won't accept the new password.

## Log Out

When you are finished working in the system, log out to prevent any unauthorized person from accessing the system.

In the upper left corner on any page, click Log out (next to the padlock). The Welcome page appears. You will have to re-enter your username and password to regain access to the system. |

Return to the iHRIS Qualify User Manual index page.
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