Comment 17 for bug 913730

Hi Srinivas,

Above attached log in #13 contains following information (see at end):-
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[34;01mhp-diagnose_plugin[3027]: debug: Starting GUI loop...
Traceback (most recent call last):
  File "/usr/share/hplip/ui4/plugindiagnose.py", line 101, in NextButton_clicked
    ok, sudo_ok = pkit.run_plugin_command(plugin == PLUGIN_REQUIRED, plugin_reason)
  File "/usr/share/hplip/base/pkit.py", line 472, in run_plugin_command
    su_sudo = utils.su_sudo()
  File "/usr/share/hplip/base/utils.py", line 1782, in su_sudo
    elif utils.which('/usr/lib/kde4/libexec/kdesu'):
NameError: global name 'utils' is not defined

Done.
-----------------------------------------------

According to this, "/usr/share/hplip/base/utils.py" file may contains "utils." at line no. 1782.

I think, please do fresh installation from "http://hplipopensource.com/hplip-web/install.html". If your distro is Ubuntu, suse, debian, linux mint or fedora, then follow Auto Installation (http://hplipopensource.com/hplip-web/install/install/index.html)

Otherwise go for Manual Installation.
Details installation steps given in this site.

Thanks & Regards,
Amarnath