Comment 8 for bug 1045196

There is no "secret handshake". We require all bug reporters to use Apport because it saves both them and us time by avoiding us having to ask the same questions over and over again. The majority of bug reports we get are poorly described, missing vital details and take up a lot of developer/triager man hours just to get basic information from the reporter (and quite often turn out to be because of an addon or some preference that they have changed - both of which can be answered up front just by following the first couple of points in the guidelines).

The guidelines aren't that hard to find. There is a link to them on the form you use to submit Firefox or Thunderbird bugs in Launchpad.

We don't ask reporters to read the guidelines just to annoy them. It really is for their benefit, as well as the benefit of myself and other volunteers contributing their own time to triaging bug reports.