Ubuntu
empathy package

Empathy won't connect to Windows Live (MSN)

Bug #887380 reported by Bruno Bigras
138
This bug affects 30 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Empathy won't connect to Windows Live

Here's a traceback from the attached log file :

stderr-ERROR: 2011-11-07 19:00:48.555851: Traceback (most recent call last):
stderr-ERROR: 2011-11-07 19:00:48.555869: File "/usr/lib/python2.7/dist-packages/papyon/service/SOAPService.py", line 230, in _response_handler
stderr-ERROR: 2011-11-07 19:00:48.555938: handler(callback, errback, response, user_data)
stderr-ERROR: 2011-11-07 19:00:48.555953: File "/usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py", line 202, in _HandleABFindAllResponse
stderr-ERROR: 2011-11-07 19:00:48.556014: last_changes = response[0].find("./ab:lastChange")
stderr-ERROR: 2011-11-07 19:00:48.556031: AttributeError: 'NoneType' object has no attribute 'find'
stderr-ERROR: 2011-11-07 19:00:48.556041: Error in sys.excepthook:
stderr-ERROR: 2011-11-07 19:00:48.556051: Traceback (most recent call last):
stderr-ERROR: 2011-11-07 19:00:48.556056: File "/usr/lib/python2.7/dist-packages/apport_python_hook.py", line 59, in apport_excepthook
stderr-ERROR: 2011-11-07 19:00:48.556090: from apport.fileutils import likely_packaged
stderr-ERROR: 2011-11-07 19:00:48.556102: File "/usr/lib/python2.7/dist-packages/apport/__init__.py", line 1, in <module>
stderr-ERROR: 2011-11-07 19:00:48.556127: from apport.report import Report
stderr-ERROR: 2011-11-07 19:00:48.556138: File "/usr/lib/python2.7/dist-packages/apport/report.py", line 20, in <module>
stderr-ERROR: 2011-11-07 19:00:48.556165: import apport.fileutils
stderr-ERROR: 2011-11-07 19:00:48.556178: File "/usr/lib/python2.7/dist-packages/apport/fileutils.py", line 22, in <module>
stderr-ERROR: 2011-11-07 19:00:48.556205: from apport.packaging_impl import impl as packaging
stderr-ERROR: 2011-11-07 19:00:48.556217: File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 19, in <module>
stderr-ERROR: 2011-11-07 19:00:48.556242: import apt
stderr-ERROR: 2011-11-07 19:00:48.556256: File "/usr/lib/python2.7/dist-packages/apt/__init__.py", line 35, in <module>
stderr-ERROR: 2011-11-07 19:00:48.556282: apt_pkg.init()
stderr-ERROR: 2011-11-07 19:00:48.556299: SystemError: E:Unable to read /etc/apt/apt.conf.d/ - opendir (13: Permission denied)
stderr-ERROR: 2011-11-07 19:00:48.556305:
stderr-ERROR: 2011-11-07 19:00:48.556305: Original exception was:
stderr-ERROR: 2011-11-07 19:00:48.556312: Traceback (most recent call last):
stderr-ERROR: 2011-11-07 19:00:48.556318: File "/usr/lib/python2.7/dist-packages/papyon/service/SOAPService.py", line 230, in _response_handler
stderr-ERROR: 2011-11-07 19:00:48.556375: handler(callback, errback, response, user_data)
stderr-ERROR: 2011-11-07 19:00:48.556387: File "/usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py", line 202, in _HandleABFindAllResponse
stderr-ERROR: 2011-11-07 19:00:48.556443: last_changes = response[0].find("./ab:lastChange")
stderr-ERROR: 2011-11-07 19:00:48.556459: AttributeError: 'NoneType' object has no attribute 'find'

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Mon Nov 7 19:04:39 2011
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110921.2)
ProcEnviron:
 LANGUAGE=fr_CA:fr
 PATH=(custom, user)
 LANG=fr_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Bruno Bigras (brunoqc) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in empathy (Ubuntu):
status: New → Confirmed
Phil. V (philip.v)
tags: added: metabug
Revision history for this message
Phil. V (philip.v) wrote :

I've made this bug report the master report for this problem. Bug 887349 is also duplicate of this bug, but it has a different package so I will not mark it as such until someone more familiar with the empathy login protocol for MSN can make an informed decision regarding the correct package.

Revision history for this message
JG (jdogzz-g5) wrote :

Empathy also seems to not want to connect to multiple services that vary on opening it. I use Facebook, Gmail, and MSN, and all three have had this problem at one time or another.

Revision history for this message
Bruno Bigras (brunoqc) wrote :

This bug is related to Bug 887349 after all.

The offending file, /usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py is from the python-papyon package.

$ dpkg -S /usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py
python-papyon: /usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py

Revision history for this message
Adrian Duong (adrian-duong) wrote :

I am affected by the same issue. The spinner beside the status dropdown is going forever.

Revision history for this message
Rafael Nogueira de Azevedo (rafael-n-azevedo) wrote :

i have the same problem but in my case only affect msn doesn't connect

Revision history for this message
Rafael Keller Tesser (rktesser) wrote :

Uninstalling telepathy-butterfly and restarting my Gnome session solved the problem for me.
It

Revision history for this message
Tom Jolliffe (9hg) wrote :

rktesser's workaround did the trick for me.

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