popper stops checking email

Bug #827923 reported by Hiro Protagonist
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Popper
Invalid
Low
Ralf Hersel

Bug Description

popper starts and checks email as it should when i log in. but then it randomly stops checking email.

here's a typical log:
Checking email accounts at: Wed Aug 17 11:23:14 2011
Checking email accounts at: Wed Aug 17 11:24:14 2011
Checking email accounts at: Wed Aug 17 11:25:14 2011
Checking email accounts at: Wed Aug 17 11:26:14 2011
Warning: Cannot connect to IMAP account: imap.***. Next try in 30 seconds.
Checking email accounts at: Wed Aug 17 11:27:14 2011
Checking email accounts at: Wed Aug 17 11:28:14 2011
Checking email accounts at: Wed Aug 17 11:29:48 2011
Checking email accounts at: Wed Aug 17 11:30:48 2011
Checking email accounts at: Wed Aug 17 11:32:22 2011
Checking email accounts at: Wed Aug 17 11:33:22 2011
Checking email accounts at: Wed Aug 17 11:34:22 2011
Checking email accounts at: Wed Aug 17 11:35:22 2011
Checking email accounts at: Wed Aug 17 11:36:22 2011
Checking email accounts at: Wed Aug 17 11:37:22 2011
Checking email accounts at: Wed Aug 17 11:38:22 2011
Checking email accounts at: Wed Aug 17 11:39:22 2011
Checking email accounts at: Wed Aug 17 11:40:22 2011
Checking email accounts at: Wed Aug 17 11:41:22 2011
Checking email accounts at: Wed Aug 17 11:42:22 2011
Checking email accounts at: Wed Aug 17 11:43:22 2011
Checking email accounts at: Wed Aug 17 11:44:22 2011
Checking email accounts at: Wed Aug 17 11:45:22 2011
Checking email accounts at: Wed Aug 17 11:46:22 2011
Checking email accounts at: Wed Aug 17 11:47:56 2011
Checking email accounts at: Wed Aug 17 11:48:56 2011
Checking email accounts at: Wed Aug 17 11:49:56 2011
Checking email accounts at: Wed Aug 17 11:50:56 2011
Checking email accounts at: Wed Aug 17 11:51:56 2011
Checking email accounts at: Wed Aug 17 11:52:56 2011
Checking email accounts at: Wed Aug 17 11:53:56 2011
Warning: Cannot connect to IMAP account: imap.***. Next try in 30 seconds.
Error: Cannot connect to IMAP account: imap.***. Next try in 1 minutes.

and then nothing happens. new mails are not reported anymore.

this is on ubnutu 11-04 natty; popper 0.29.2-0ubuntu1 .

i checked that popper is still running after this happened:
$ cat popper.pid
30221
$ ps 30221
  PID TTY STAT TIME COMMAND
30221 pts/0 SLl 0:00 python popper.py autostarted

description: updated
Revision history for this message
Ralf Hersel (ralf.hersel) wrote :

I have to check if this is really a bug or not. This will take some time. Please be patient.

Changed in popper:
status: New → Opinion
importance: Undecided → High
assignee: nobody → Ralf Hersel (ralf.hersel)
Revision history for this message
Ralf Hersel (ralf.hersel) wrote :

I tested this behaviour thoroughly but I couldn't reproduce it.
Possible reasons are:
- broken internet connection
- wrong credentials (rather improbable because it worked before in the same run)
- email server did not respond
I could not find any errors in the code but I added much more debug output in order to ease detection of the problem.
So please check it again when Popper 0.30 is released (Oct. 2011).

Revision history for this message
Jason Heeris (detly) wrote :

I've had a similar problem, but I found a stack trace in the logs. Attached are the last few successful checks and the stack trace.

It is set to check a single GMail account via IMAP, INBOX only, port not specified. Check frequency is 2 mins.

Revision history for this message
Jason Heeris (detly) wrote :
Revision history for this message
Ralf Hersel (ralf.hersel) wrote :

This is caused by a wrong folder list for your IMAP account. Change that list and try it again.

Changed in popper:
importance: High → Low
status: Opinion → Invalid
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