Ubuntu
system-config-printer package

select a new printer window crashes

Bug #791690 reported by Tretelea Constantin on 2011-06-02

4

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	system-config-printer (Ubuntu)	Fix Released	Undecided	Unassigned

Bug Description

Binary package hint: system-config-printer

After installing the packages cndrvcups-capt cndrvcups-common, no answering the window where I choose Printer from the network. If I uninstall the packages have no problem. But I need to install these packages for network printer.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: system-config-printer-gnome 1.3.1+20110222-0ubuntu16.3
ProcVersionSignature: Ubuntu 2.6.35-29.51-generic 2.6.35.12
Uname: Linux 2.6.35-29-generic x86_64
Architecture: amd64
CupsErrorLog: E [02/Jun/2011:08:41:45 +0300] [Job 3] Unable to queue job for destination "HP-LaserJet-5100"!
Date: Thu Jun 2 08:50:44 2011
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
InterpreterPath: /usr/bin/python2.7
Lpstat: device for Jurist-Panasonic: smb://USER/JURIST/Panasonic
MachineType: Gateway m-1632j
PackageArchitecture: all
Papersize: a4
PpdFiles: Jurist-Panasonic: Generic PCL Laser Printer
ProcEnviron:
LANGUAGE=ro_RO:en
LANG=ro_RO.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-29-generic root=UUID=0033700b-3616-4990-b8c6-1e7b73bc6a5b ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to natty on 2011-05-30 (2 days ago)
dmi.bios.date: 05/23/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 9D.05
dmi.board.vendor: Gateway
dmi.board.version: Rev 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.chassis.version: Rev.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr9D.05:bd05/23/2008:svnGateway:pnm-1632j:pvrRev1:rvnGateway:rn:rvrRev1.0:cvnGateway:ct8:cvrRev.1:
dmi.product.name: m-1632j
dmi.product.version: Rev 1
dmi.sys.vendor: Gateway

Tags:

Related branches

lp:ubuntu/oneiric/system-config-printer

Revision history for this message

Tretelea Constantin (fox-i) wrote on 2011-06-02:

#1

BootDmesg.txt Edit (60.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.4 KiB, text/plain; charset="utf-8")
Locale.txt Edit (335 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (899 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (58.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (801 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (125.9 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (283.8 KiB, text/plain; charset="utf-8")

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-06-06:

#2

Do you mean that system-config-printer hangs in an infinite loop when trying to set up a new print queue and Canon's proprietary printer drivers are installed?

Which files do these drivers install in /usr/lib/cups/backend/? These files are executables, if you run them in a terminal window without any command line arguments, do they output something? Do they exit in a reasonable time? Please post the output here and tell how long they take to produce the output and how long they take to exit.

If one of these backends is not executable for normal users, please execute it with preceded "sudo " and enter your password when asked for.

Changed in system-config-printer (Ubuntu):
status:	New → Incomplete

Revision history for this message

Tretelea Constantin (fox-i) wrote on 2011-06-07:

#3

I executed it in terminal with preceded "sudo". When I want add the new printer in terminal error message appears.

constantin@Gateway-PC:~$ sudo system-config-printer
Traceback (most recent call last):
  File "/usr/share/system-config-printer/asyncipp.py", line 197, in send_reply
    handler (self._conn, result)
  File "/usr/share/system-config-printer/asyncconn.py", line 93, in reply_handler
    self._reply_handler (self, self._reply_data, *args)
  File "/usr/share/system-config-printer/asyncconn.py", line 204, in _subst_reply_handler
    reply_handler (self, *args)
  File "/usr/lib/pymodules/python2.7/cupshelpers/cupshelpers.py", line 602, in _reply_handler
    self._client_reply_handler (connection, devices)
  File "/usr/share/system-config-printer/newprinter.py", line 1375, in <lambda>
    current_uri))
  File "/usr/share/system-config-printer/newprinter.py", line 1405, in local_devices_reply
    self.add_devices (result, current_uri)
  File "/usr/share/system-config-printer/newprinter.py", line 1804, in add_devices
    physdev = model.get_value (iter, 1)
TypeError: iter must be a GtkTreeIter

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-06-15:

#4

Tim, can you have a look into this?

Revision history for this message

Tim Waugh (twaugh) wrote on 2011-07-06:

#5

Fixed upstream in 60efcbb.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-07-08:

#6

This bug was fixed in the package system-config-printer - 1.3.3+20110707-0ubuntu1

---------------
system-config-printer (1.3.3+20110707-0ubuntu1) oneiric; urgency=low

  * New upstream release
     o GIT 1.3.x snapshot from 2 June 2011
     o Changed Make/Model and State labels into a GtkEntry so contents are
       always fully selectable.
     o udev: don't rely on retriggering printers, enumerate them instead.
       (As Ubuntu uses Upstart and not systemd we need to update
       /etc/init/cups.conf to make use of the new functionality).
     o Convert iters to paths before comparing (Red Hat bug #717062,
       LP: #791690, Upstream bug #221). Tree iters cannot be compared, but
       paths can.
     o Set translation domain in D-Bus service (LP: #783967).
     o Driver preferencess: Avoid PostScript for HP LaserJet 2100 Series
       (Red Hat bug #710231). Avoid non-manufacturer PostScript drivers in
       this case. Some other drivertype names changed to avoid conflicts and
       mistaken matches.
     o Ensure consistency in jobviewer if add_job fails (Red Hat bugs #693055
       and #632551).
     o Raised the priority of the SpliX driver for Samsung laser printers, so
       that it is used as the default driver for these printers, and not
       "Foomatic/gdi" any more (LP: #793741).
     o Adjusted test code in asyncpk1.py so it doesn't look like a tempfile
       vulnerability.
  * debian/patches/20_priority-for-splix.patch: Removed, applied upstream.
  * debian/patches/10_do-not-show-firewall-dialog.patch: Removed, problem of the
    firewall dialog appearing is solved upstream.
-- Till Kamppeter <email address hidden> Thu, 07 Jul 2011 19:09:44 +0200

Changed in system-config-printer (Ubuntu):
status:	Incomplete → Fix Released

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.