Launchpad itself

users are surprised when mail from non-lp users is silently discarded by launchpad hosted mailing lists

Bug #772016 reported by Robert Collins
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Launchpad itself
Fix Released
High
Diogo Matsubara

Bug Description

When someone who is not a user of lp tries to post to an lp mailing list, lp silently drops their mail on the floor - no NDR is sent, and this behaviour is not documented. This confused users and leads to community confusion and frustration.

The reasons for this are discussed more in bug 772000, but the heart of the matter is dealing with spam and not causing huge amount of spam backscatter (which NDRs can do).

We need to document this behaviour clearly and in an easy-to-find-way for folk setting up mailing lists.

Related branches

lp:~matsubara/launchpad/772016-mailinglist-help
Jelmer Vernooij (community): Approve (code)
Diff: 40 lines (+9/-5)
2 files modified
lib/lp/registry/stories/mailinglists/lifecycle.txt (+1/-1)
lib/lp/registry/templates/team-mailinglist.pt (+8/-4)
Robert Collins (lifeless)
tags: added: easy ui
Revision history for this message
Diogo Matsubara (matsubara) wrote :

Would it be sufficient to add another bullet point to the +mailinglist page (e.g. https://qastaging.launchpad.net/~oops-tools-dev/+mailinglist) saying something like: "Non-Launchpad users won't be able to post to this list. Launchpad doesn't send non-delivery receipts to non-LP users if they try to post to this mailing list."?

Changed in launchpad:
status: Triaged → Incomplete
Revision history for this message
Robert Collins (lifeless) wrote :

Please do not use 'incomplete' to mean 'I would like an answer to a question'.

Because of bug expiry incomplete has to be 'this is not a bug unless more information can be provided to show us that it is'

Changed in launchpad:
status: Incomplete → Triaged
Revision history for this message
Diogo Matsubara (matsubara) wrote :

<lifeless> matsubara: that would be a good thing to do. I don't think it will eliminate the confusion. It may reduce it.
<lifeless> matsubara: I don't know if it would be sufficient.
<lifeless> matsubara: its probably necessary (unless we change the behaviour, which is problematic for a whole other set of issues)
<matsubara> lifeless, is there other place that documentation could be added?
<lifeless> theres probably stuff on h.l.n about lists in general

Diogo Matsubara (matsubara)
Changed in launchpad:
status: Triaged → In Progress
assignee: nobody → Diogo Matsubara (matsubara)
Diogo Matsubara (matsubara)
tags: added: dublin
Revision history for this message
Launchpad QA Bot (lpqabot) wrote :

Fixed in stable r13340 <http://bazaar.launchpad.net/~launchpad-pqm/launchpad/stable/revision/13340>.

tags: added: qa-needstesting
Changed in launchpad:
status: In Progress → Fix Committed
Diogo Matsubara (matsubara)
tags: added: qa-ok
removed: qa-needstesting
Steve Kowalik (stevenk)
Changed in launchpad:
status: Fix Committed → Fix Released
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