Ubuntu
ubiquity package

We're sorry; the installer crashed.

Bug #68879 reported by kitkit210
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Invalid
Undecided
Colin Watson

Bug Description

We're sorry; the installer crashed. Please file a new bug report at https://launchpad.net/distros/ubuntu/+source/ubiquity/+filebug (do not attach your details to any existing bug) and a developer will attend to the problem as soon as possible. To help the developers understand what went wrong, include the following detail in your bug report, and attach the files /var/log/syslog and /var/log/partman:

Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 166, in ?
    main()
  File "/usr/bin/ubiquity", line 161, in main
    install(sys.argv[1])
  File "/usr/bin/ubiquity", line 57, in install
    ret = wizard.run()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtkui.py", line 305, in run
    self.process_step()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtkui.py", line 856, in process_step
    self.progress_loop()
  File "/usr/lib/ubiquity/ubiquity/frontend/gtkui.py", line 628, in progress_loop
    raise RuntimeError, ("Install failed with exit code %s\n%s" %
RuntimeError: Install failed with exit code 1
Traceback (most recent call last):
  File "/usr/share/ubiquity/install.py", line 1404, in ?
    install.run()
  File "/usr/share/ubiquity/install.py", line 385, in run
    self.configure_bootloader()
  File "/usr/share/ubiquity/install.py", line 1163, in configure_bootloader
    raise InstallStepError(
InstallStepError: GrubInstaller failed with code 1

Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Hello,

Thank you for reporting. Did you happen to save the log files from this crash?

Files: /var/log/syslog and /var/log/partman

Changed in ubiquity:
status: Unconfirmed → Needs Info
Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Hi, Just following up on this bug. Will you be able to provide these log files? (you will have to repeat the install attempt with the same Live CD to get them) Without the logs we will not be able to follow up this issue further.

This page contains detailed information on uploading log files: https://wiki.ubuntu.com/DebuggingUbiquity/AttachingLogs

Thanks!

Revision history for this message
Colin Watson (cjwatson) wrote :

I'm afraid that there is nothing I can do about this without the requested log files. If you (the original reporter) can reproduce this bug with a current release and can get me the log files, feel free to reopen this bug. (Anyone else reading this who believes they have a similar problem should open a new bug instead.)

Changed in ubiquity:
assignee: nobody → kamion
status: Needs Info → Rejected
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