Ubuntu One Preferences applet doesn't display info properly

Reproducible with
ubuntuone-client-gnome:
  Installed: 1.4.4.1-0ubuntu1
  Candidate: 1.4.4.1-0ubuntu1

If management db of couchdb does not contain pairing record for Ubuntu One, ubuntuone-preferences prints
ERROR:dbus.connection:Exception in handler for D-Bus signal:
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.6/dbus/connection.py", line 214, in maybe_handle_message
    self._handler(*args, **kwargs)
  File "/usr/bin/ubuntuone-preferences", line 1051, in got_newcredentials
    self.present()
  File "/usr/bin/ubuntuone-preferences", line 1031, in present
    self.dialog.connect_desktopcouch_exclusion()
  File "/usr/bin/ubuntuone-preferences", line 708, in connect_desktopcouch_exclusion
    self.dcouch = dcouch.ReplicationExclusion()
  File "/usr/lib/python2.6/dist-packages/desktopcouch/replication_services/ubuntuone.py", line 134, in __init__
    raise ValueError("No pairing record for ubuntuone.")
ValueError: No pairing record for ubuntuone.

And can be recovered from this state ( http://ubuntuone.com/p/JeY/ ) only by triggering CredentialsFound signal by another application.

This issue can be fixed by running the following command from the terminal while ubuntuone-preferences window is open (all in one line, quotes should be included):

dbus-send --print-reply --dest=com.ubuntu.sso /credentials com.ubuntu.sso.ApplicationCredentials.login_to_get_credentials "string:Ubuntu One" "string:Workaround for LP:657850" int64:0

dbus-send --print-reply \
                    --dest=com.ubuntu.sso \
                    /credentials \
                    com.ubuntu.sso.ApplicationCredentials.login_to_get_credentials \
                    "string:Ubuntu One" "string:Workaround for LP:657850" int64:0

kevin@kevin-laptop:~$ dbus-send --print-reply --dest=com.ubuntu.sso /credentials com.ubuntu.sso.ApplicationCredentials.login_to_get_credentials "string:Ubuntu One" "string:Workaround for LP:657850" int64:0
method return sender=:1.91 -> dest=:1.121 reply_serial=2
kevin@kevin-laptop:~$

It works! Now it displays all of the information properly. Thank you!

I tried this and it still isn't showing the info correctly and there is no movement on the sync progress bar. It also says "unknown".

I have the same problem. But I also tried this quick fix and it does not work for me either.

When I try this command in a terminal :
kedoc@compaq-laptop:~$ dbus-send --print-reply --dest=com.ubuntu.sso /credentials com.ubuntu.sso.ApplicationCredentials.login_to_get_credentials "string:Ubuntu One" "string:Workaround for LP:657850" int64:0
method return sender=:1.123 -> dest=:1.188 reply_serial=2

The terminal where ubuntuone-preferences was launched printed :
ERROR:dbus.connection:Exception in handler for D-Bus signal:
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.6/dbus/connection.py", line 214, in maybe_handle_message
    self._handler(*args, **kwargs)
  File "/usr/bin/ubuntuone-preferences", line 1051, in got_newcredentials
    self.present()
  File "/usr/bin/ubuntuone-preferences", line 1031, in present
    self.dialog.connect_desktopcouch_exclusion()
  File "/usr/bin/ubuntuone-preferences", line 708, in connect_desktopcouch_exclusion
    self.dcouch = dcouch.ReplicationExclusion()
  File "/usr/lib/python2.6/dist-packages/desktopcouch/replication_services/ubuntuone.py", line 124, in __init__
    ctx=ctx)
  File "/usr/lib/python2.6/dist-packages/desktopcouch/records/server.py", line 56, in __init__
    server_class=server_class, oauth_tokens=oauth_tokens, ctx=ctx)
  File "/usr/lib/python2.6/dist-packages/desktopcouch/records/server_base.py", line 155, in __init__
    self._reconnect()
  File "/usr/lib/python2.6/dist-packages/desktopcouch/records/server.py", line 64, in _reconnect
    super(CouchDatabase, self)._reconnect(uri=uri)
  File "/usr/lib/python2.6/dist-packages/desktopcouch/records/server_base.py", line 187, in _reconnect
    if self._database_name not in self._server:
  File "/usr/lib/pymodules/python2.6/couchdb/client.py", line 124, in __contains__
    self.resource.head(validate_dbname(name))
  File "/usr/lib/pymodules/python2.6/couchdb/client.py", line 981, in head
    return self._request('HEAD', path, headers=headers, **params)
  File "/usr/lib/pymodules/python2.6/couchdb/client.py", line 1035, in _request
    raise ServerError((status_code, error))
ServerError: (500, '')

It seems that my files are no longer synchronized. Maybe the problem is a bit more complicated.

I tried this tutorial : https://wiki.ubuntu.com/UbuntuOne/FAQ/HowDoICompletelyRemoveAndReinstallUbuntuOne
But it did not change anything...

I have also tried the proposed fix.

When running the ubuntuone-preferences afterwards I however get a slightly different error message:

ERROR:dbus.connection:Exception in handler for D-Bus signal:
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.6/dbus/connection.py", line 214, in maybe_handle_message
    self._handler(*args, **kwargs)
  File "/usr/bin/ubuntuone-preferences", line 1051, in got_newcredentials
    self.present()
  File "/usr/bin/ubuntuone-preferences", line 1031, in present
    self.dialog.connect_desktopcouch_exclusion()
  File "/usr/bin/ubuntuone-preferences", line 708, in connect_desktopcouch_exclusion
    self.dcouch = dcouch.ReplicationExclusion()
  File "/usr/lib/python2.6/dist-packages/desktopcouch/replication_services/ubuntuone.py", line 134, in __init__
    raise ValueError("No pairing record for ubuntuone.")
ValueError: No pairing record for ubuntuone.

My bad, I correct what I said yesterday : my files are still synchronizing.

As far as I can see on https://one.ubuntu.com/account/machines/, I also notice that the client has created several registration for this same computer with different hash values.

This bug was fixed in the package ubuntuone-client - 1.5.2-0ubuntu1

---------------
ubuntuone-client (1.5.2-0ubuntu1) natty; urgency=low

  * New upstream release.
    - ImportError: No module named tools (LP: #692566)
    - Preferences doesn't display info properly (LP: #657850)
    - Ubuntu One crashes in scan() (LP: #692496)A
    - Provide a specific login D-Bus service (LP: #697211)
 -- Rodney Dawes <email address hidden> Fri, 07 Jan 2011 10:36:49 -0500

Accepted ubuntuone-client into maverick-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

Verified according to TEST CASE: in description.

UI presents information as designed now.

This bug was fixed in the package ubuntuone-client - 1.4.6-0ubuntu2

---------------
ubuntuone-client (1.4.6-0ubuntu2) maverick-proposed; urgency=low

  * 01-get-published-race.path:
    - Fix a race condition with requesting published files (LP: #661292)

ubuntuone-client (1.4.6-0ubuntu1) maverick-proposed; urgency=low

  * New upstream release.
    - SD deletes files when local error on partial creation (LP: #657195)
    - Partials fail to be created with "filename too long" (LP: #662660)
    - New shares to me are not downloaded (LP: #664019)
    - Deleting UDF on one computer does not delete elsewhere (LP: #674092)
    - Preferences does not display info properly (LP: #657850)
    - "Out of Space" dialog is broken (LP: #650671)
    - Nautilus allows publishing files in others' shares (LP: #712674)
    - SSO help text does not appear translated (LP: #686647)
    - Nautilus is not aware of published files (LP: #661292)
    - Ubuntu One crashes in scan() (LP: #692496)
    - Volume info with None for free space causes QuotaExceeded (LP: #671023)
    - Settings daemon extension should not request credentials (LP: #702171)
 -- Rodney Dawes <email address hidden> Fri, 04 Mar 2011 12:10:05 -0500