Ubuntu
ubiquity package

Installer crashed

Bug #64432 reported by Uli Brennfleck
4
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Installer crashed at hardware detection. I don't know much about linux. So i just do what the dialog box says to me (it's my first Linux installation). I can't fin the files /var/log/installer/syslog, /var/log/syslog. and /var/log/partman.
details:
Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 130, in ?
    install(sys.argv[1])
  File "/usr/bin/ubiquity", line 55, in install
    ret = wizard.run()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/kde-ui.py", line 310, in run
    self.process_step()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/kde-ui.py", line 750, in process_step
    self.mountpoints_to_summary()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/kde-ui.py", line 1130, in mountpoints_to_summary
    self.progress_loop()
  File "/usr/lib/python2.4/site-packages/ubiquity/frontend/kde-ui.py", line 541, in progress_loop
    raise RuntimeError, ("Install failed with exit code %s; see "
RuntimeError: Install failed with exit code 1; see /var/log/installer/syslog and /var/log/syslog

Revision history for this message
Paul Dufresne (paulduf) wrote :

I am afraid that without the asked files, this particuliar traceback is not very usefull.

I am afraid you would have to reinstall and hope to find the same bug to attach them now.

Now, the way to attached those, is to click add a comment/attachment below, check Include attachment, click the browse... button, choose filesystem on the left pane, then on the right pane choose var directory, then log directory, etc, until you find the file. You select it, click open in lower right, enter a small description of the file like 'installer log', then click save changes.

Changed in ubiquity:
status: Unconfirmed → Needs Info
Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Hi, Just following up on this bug. Will you be able to provide these log files? (you will have to repeat the install attempt with the same Live CD to get them) Without the logs we will not be able to follow up this issue further. Thanks.

Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Closing this bug. Please reopen it if you are able to supply the requested files at some point. (you would have to repeat the install attempt with the same Live CD to get them)

Further information:

Since this is a Live CD based installer you have likely lost the original log files when you turned off or rebooted the machine. In that case the only way to get the log files is to reproduced the install procedure (with the crash) and upload the files directly from the Live CD.

To upload the files you need to run firefox from the Live CD session where the installer crashed, visit this bug page and click on 'Add a comment/attachment' at the bottom of the page. Click Browse and navigate to the requested files in /var/log.

Changed in ubiquity:
status: Needs Info → Rejected
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.