Ubuntu
cups package

epson s21 detected but not working

Bug #577952 reported by gravity on 2010-05-09

This bug report is a duplicate of: Bug #576705: Epson inkjet printer does not work on 10.04. Edit Remove

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	cups (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

Binary package hint: cups

Epson printer S21 used to work just fine on Karmic, but ended working on Lucid (either in beta2, final, and even after a fresh install). The printer gets properly detected, but doesn't print. All the print jobs get added then suddenly deleted right before the S21 is supposed to print them.
i'm attaching the results of lspci -vvnn and dmesg.
hope they can be useful.
---
Architecture: i386
CurrentDmesg:
[ 12.913665] usb 3-2: usbfs: interface 0 claimed by usblp while 'usb' sets config #1
[ 18.668013] eth0: no IPv6 routers present
[ 144.176026] end_request: I/O error, dev fd0, sector 0
[ 144.204025] end_request: I/O error, dev fd0, sector 0
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Lpstat: device for Epson-Stylus-S21: usb://EPSON/Stylus%20S21
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
NonfreeKernelModules: nvidia
Package: cups 1.4.3-1
PackageArchitecture: i386
Papersize: a4
PpdFiles: Epson-Stylus-S21: Epson Stylus S21 - CUPS+Gutenprint v5.2.5 Simplified
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=f24d3ddf-bd18-469a-99c0-0c22e43716b1 ro vga=773 quiet splash
ProcEnviron:
LANG=it_IT.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/17/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.30
dmi.board.name: ConRoe1333-D667
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd07/17/2007:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvn:rnConRoe1333-D667:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

See original description

Tags:

Revision history for this message

gravity (gravity71) wrote on 2010-05-09:

dmesg.txt Edit (37.9 KiB, text/plain)

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gravity (gravity71) wrote on 2010-05-09:

lspci.txt Edit (11.1 KiB, text/plain)

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Fume (fume) wrote on 2010-05-10:

Same Problem with Epson S21 and lucid. The printer gets detected and also Prints the Testpage, but its not Possible to
Print from a Programm.

Revision history for this message

gravity (gravity71) wrote on 2010-05-10:

@Fume: oh, well, you can consider yourself lucky: mine doesn't even print the test page! :)

@ everyone else: if you need the output of any other command, in order to fix this bug, just ask and i'll post it here.

Revision history for this message

Jeff (jeffry84) wrote on 2010-05-22:

I have just took the packages "libgutenprint2_5.2.4-0ubuntu2" and "cups-driver-gutenprint_5.2.4-0ubuntu2" from http://archive.ubuntu.com/ubuntu/pool/main/g/gutenprint/ and installed them after having removed the 5.2.5 counterparts. The printer works as before.

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Fume (fume) wrote on 2010-05-23:

@Jeff: Thanks for ths workaround. The 5.2.4 works for me also. Now i can Print and wait until this
Bug is fixed.

Revision history for this message

Pascal De Vuyst (pascal-devuyst) wrote on 2010-05-24:

gravity, thanks for your bug report but we need more information.

Please run the following command on a terminal to attach some useful information related to your printing setup to this bug report:
apport-collect -p cups 577952

Please also provide your cups error_log after trying to print something as described here:
https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS%20error_log

Does downgrading the gutenprint packages as mentioned by Jeff help?

Changed in cups (Ubuntu):
status:	New → Incomplete

Revision history for this message

gravity (gravity71) wrote on 2010-05-24: BootDmesg.txt

BootDmesg.txt Edit (37.6 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

gravity (gravity71) wrote on 2010-05-24: CupsErrorLog.txt

CupsErrorLog.txt Edit (1.1 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: Dependencies.txt

#10

Dependencies.txt Edit (2.3 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: Locale.txt

#11

Locale.txt Edit (305 bytes, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: Lspci.txt

#12

Lspci.txt Edit (10.2 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: Lsusb.txt

#13

Lsusb.txt Edit (456 bytes, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: PrintingPackages.txt

#14

PrintingPackages.txt Edit (684 bytes, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (1.5 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: ProcInterrupts.txt

#16

ProcInterrupts.txt Edit (1.5 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: ProcModules.txt

#17

ProcModules.txt Edit (1.9 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: UdevDb.txt

#18

UdevDb.txt Edit (88.1 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24: UdevLog.txt

#19

UdevLog.txt Edit (195.1 KiB, text/plain)

apport information

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gravity (gravity71) wrote on 2010-05-24:

#20

error_log Edit (343.5 KiB, text/plain)

@ Pascal De Vuyst: thank you for your kind attention.

i'm attaching the CUPS error_log, as requested.

Revision history for this message

gravity (gravity71) wrote on 2010-05-24:

#21

Schermata.png Edit (428.6 KiB, image/png)

here's a screenshot of the page i was trying to print, just in case. (i'm not sure if that is what you needed).

thanks.

Revision history for this message

gravity (gravity71) wrote on 2010-05-24:

#22

Oh, and yes, the workaround proposed by Jeff works fine (thank you very much!).
After changing that packages i've just had to delete the printer and reinstall it, choosing the driver for the Epson S20.

i will make sure i don't install unwanted updates (the packages suggested by Jeff), for now , and i'll wait for a fix to this bug.

thank you Pascal, Jeff and everyone for your help.

Gravity (Rome, Italy)

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