Ubuntu
ubuntuone-client package

after re-add client to ubuntu one, can not connect anymore to ubuntu one cloud

Bug #498052 reported by cristian zantedeschi
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

after re-add client to ubuntu one, can not connect anymore to ubuntu one cloud

ProblemType: Bug
.home.cristianku..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 show_applet = 0
 connected = True
 connect = 0
 bookmarked = True
Architecture: amd64
Date: Fri Dec 18 03:23:22 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: ubuntuone-client 1.0.2-0ubuntu2
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-16-generic x86_64

Revision history for this message
cristian zantedeschi (c-zantedeschi) wrote :
Revision history for this message
Duane Hinnen (duanedesign) wrote :

thank you for submitting this bug report. I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following and let us know the results?

   1. Quit the Ubuntu One client
   2. Open Applications->Accessories->Passwords and Encryption Keys
   3. Click on the arrow next to "Passwords"
   4. Right-click on the Ubuntu One token and select "Delete"
   5. Go to https://one.ubuntu.com/account/machines/
   6. Click on the checkbox next to your computer
   7. Click the "Remove selected computers" button
   8. Open Applications->Internet->Ubuntu One
   9. A web page should open, prompting you to add your computer to your Ubuntu One account
  10. Add your computer

You should be connected after you follow these steps. If you are not connected, can you please attach the following files to this bug report?

~/.cache/ubuntuone/log/oauth-login.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

Thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
Mitch Towner (kermiac) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

Revision history for this message
Mitch Towner (kermiac) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in ubuntuone-client (Ubuntu):
status: Incomplete → Invalid
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