Zebra driver not found

Bug #485383 reported by Joseph Miller
34
This bug affects 5 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Fix Released
Undecided
Till Kamppeter
Nominated for Lucid by CassieMoondust
Maverick
Fix Released
Medium
Unassigned
Natty
Fix Released
Undecided
Till Kamppeter

Bug Description

Binary package hint: cups

No Zebra drivers are listed when I try to use CUPS to install a printer. I am using Ubuntu 9.10 with AMD64. I have a Zebra LP2844 which uses the Zebra EPL2 driver. This worked in Jaunty.

Revision history for this message
Nick Rahl (nrahl) wrote :

Confirmed. Zebra drivers are not in Lucid either. They were present and working in 8.04.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

I get Zebra drivers on Lucid:

till@till:~/ghostscript/gpl/testfiles$ lpinfo -m | grep -i zebra
drv:///sample.drv/zebracpl.ppd Zebra CPCL Label Printer
drv:///sample.drv/zebraep1.ppd Zebra EPL1 Label Printer
drv:///sample.drv/zebraep2.ppd Zebra EPL2 Label Printer
drv:///sample.drv/zebra.ppd Zebra ZPL Label Printer
till@till:~/ghostscript/gpl/testfiles$

Revision history for this message
Nick Rahl (nrahl) wrote :

The command:

lpinfo -m | grep -i zebra

show nothing on my Lucid machine, or on my 9.10 box. Both are 64bit editions. The Lucid machine was installed from the "alternate" CD image, if that makes a difference.

I got my printer working by downloading a ppd from Apple's website, but I'm thinking this should be included by default on the desktop editions. (like it was in 8.04, etc.)

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
200999900s (200999900s) wrote :

I have label printer Zebra Z4m plus.
Please help me launch printer!
in Ubuntu 10.10 Maverick Meerkat exact same problem:
"lpinfo -m | grep -i zebra" show nothing.
If add a printer through GUI, driver not found :(
In Ubuntu 9.10 everything is ok.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Can everyone who has this problem run the command

dpkg -l | grep cups

and post the output here?

Is cups-ppdc installed?

Changed in cups (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
200999900s (200999900s) wrote :

~/tmp$ dpkg -l | grep cups
ii bluez-cups 4.69-0ubuntu2 Bluetooth printer driver for CUPS
ii cups 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - server
ii cups-bsd 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - BSD commands
ii cups-client 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - client programs (SysV)
ii cups-common 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - common files
ii cups-driver-gutenprint 5.2.6-0ubuntu8 printer drivers for CUPS
ii eggcups 0.20-0ubuntu4 notification area icon for printing jobs
ii ghostscript-cups 8.71.dfsg.2-0ubuntu7 The GPL Ghostscript PostScript/PDF interpreter - CUPS filters
ii hplip-cups 3.10.6-1ubuntu10 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii libcups2 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - Core library
ii libcupscgi1 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - CGI library
ii libcupsdriver1 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - Driver library
ii libcupsimage2 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - Raster image library
ii libcupsmime1 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - MIME library
ii libcupsppdc1 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - PPD manipulation library
ii libgnomecups1.0-1 0.2.3-3build2 GNOME library for CUPS interaction
ii python-cups 1.9.51-0ubuntu2 Python bindings for CUPS
ii python-cupshelpers 1.2.3+20100723-0ubuntu8 Python modules for printer configuration with CUPS
Package cups-ppdc not found.
After adding package cups-ppdc:
sudo apt-get install cups-ppdc

 dpkg -l | grep cups-ppdc
ii cups-ppdc 1.4.4-6ubuntu2 Common UNIX Printing System(tm) - PPD manipulation utilities
I found ppd file for my Zebra printer and he is printing labels ! Big thanks Till Kamppeter!!!!

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Problem is that CUPS needs the /usr/share/cups/ppdc/*.h files of the cups-ppdc package and the cups-ppdc package is not installed on all systems.

Quick workaround: Install cups-ppdc

Suggestion for an SRU: Make the cups or cups-common package depend on cups-ppdc

Correct fix for Natty: Reorganize files in the CUPS packages. all in /usr/share/cups/ppdc/ and the /usr/share/cups/drv/sample.drv packages belong into the cups package.

Changed in cups (Ubuntu):
status: Incomplete → Triaged
summary: - Zebra driver not found AMD64
+ Zebra driver not found
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Fix for Maverick is now uploaded and waits for approval.

Changed in cups (Ubuntu Maverick):
status: New → Fix Committed
importance: Undecided → Medium
Revision history for this message
Martin Pitt (pitti) wrote : Please test proposed package

Accepted cups into maverick-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

Changed in cups (Ubuntu):
assignee: nobody → Till Kamppeter (till-kamppeter)
tags: added: verification-needed
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

SRU verification for Maverick:
I have reproduced the problem with cups 1.4.4-6ubuntu2 in maverick and have verified that the version of cups 1.4.4-6ubuntu2.1 in -proposed fixes the issue. cups-ppdc is installed together with cups and the Zebra drivers are available when setting up a new Printer.

Marking as verification-done

tags: added: verification-done
removed: verification-needed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package cups - 1.4.4-6ubuntu2.1

---------------
cups (1.4.4-6ubuntu2.1) maverick-proposed; urgency=low

  * debian/control: Added dependency on "cups-ppdc" package to the "cups"
    package, so that the PPDs of the drivers which come with CUPS get built
    (LP: #485383).
 -- Till Kamppeter <email address hidden> Fri, 15 Oct 2010 13:04:33 +0200

Changed in cups (Ubuntu Maverick):
status: Fix Committed → Fix Released
Revision history for this message
Martin Pitt (pitti) wrote :

Copied to natty.

Changed in cups (Ubuntu Natty):
status: Triaged → Fix Released
Revision history for this message
Jamie Strandboge (jdstrand) wrote :

FYI, cups-ppdc was in universe, so this now requires adjusting the override. I am doing that now.

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