Ubuntu
libatasmart package

USB resets on ATA smart probing

Bug #474988 reported by Farris Goldstein
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
libatasmart
Fix Released
Medium
libatasmart (Ubuntu)
Fix Released
High
Martin Pitt

Bug Description

Related to bug # 387161, found another USB storage device getting reset upon SMART probing. The device always offlines immediately after enumerating. Commenting out the devkit-disks-probe-ata-smart rules in udev gets a little further:

skdump output:
farris@bauer:~$ sudo skdump /dev/sdc
Device: sat12:/dev/sdc
Type: 12 Byte SCSI ATA SAT Passthru
Size: 1907348 MiB
Awake: Operation not supported
ATA SMART not supported.

Shortly after getting the skdump, the device was offlined:
/var/log/messages
Nov 4 20:00:02 bauer kernel: [ 4981.580059] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:00:33 bauer kernel: [ 5012.124040] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:01:04 bauer kernel: [ 5042.668039] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:01:14 bauer kernel: [ 5053.024045] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:01:24 bauer kernel: [ 5063.268100] usb 1-3: USB disconnect, address 3
Nov 4 20:01:24 bauer kernel: [ 5063.268779] scsi 6:0:0:0: Device offlined - not ready after error recovery
Nov 4 20:01:24 bauer kernel: [ 5063.380038] usb 1-3: new high speed USB device using ehci_hcd and address 4
Nov 4 20:01:55 bauer kernel: [ 5093.924038] usb 1-3: new high speed USB device using ehci_hcd and address 5
Nov 4 20:02:25 bauer kernel: [ 5124.468039] usb 1-3: new high speed USB device using ehci_hcd and address 6

Device won't renumerate without power cycling the USB device, unlplug/replug does no good.

lsusb -v:
Bus 001 Device 012: ID 0928:0000 Oxford Semiconductor, Ltd
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x0928 Oxford Semiconductor, Ltd
  idProduct 0x0000
  bcdDevice 0.00
  iManufacturer 1
  iProduct 2
  iSerial 3
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 32
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 5
    bmAttributes 0xc0
      Self Powered
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 8 Mass Storage
      bInterfaceSubClass 6 SCSI
      bInterfaceProtocol 80 Bulk (Zip)
      iInterface 4
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x01 EP 1 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
can't get device qualifier: Operation not permitted
can't get debug descriptor: Operation not permitted
cannot read device status, Operation not permitted (1)

Related branches

lp:ubuntu/lucid/libatasmart
Revision history for this message
In , Martin Pitt (pitti) wrote :

We got another report about a device where ata smart probing causes USB resets:

$ sudo skdump /dev/sdc
Device: sat12:/dev/sdc
Type: 12 Byte SCSI ATA SAT Passthru
Size: 1907348 MiB
Awake: Operation not supported
ATA SMART not supported.

Shortly after getting the skdump, the device was offlined:
Nov 4 20:00:02 bauer kernel: [ 4981.580059] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:00:33 bauer kernel: [ 5012.124040] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:01:04 bauer kernel: [ 5042.668039] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:01:14 bauer kernel: [ 5053.024045] usb 1-3: reset high speed USB device using ehci_hcd and address 3
Nov 4 20:01:24 bauer kernel: [ 5063.268100] usb 1-3: USB disconnect, address 3
Nov 4 20:01:24 bauer kernel: [ 5063.268779] scsi 6:0:0:0: Device offlined - not ready after error recovery

(This is with disabling the udev rule for dk-d ata smart probe; with it, the device doesn't appear at all).

(libatasmart 016)

Should I get an strace from the reporter? Or should we just blacklist this device?

lsusb -v:
Bus 001 Device 012: ID 0928:0000 Oxford Semiconductor, Ltd
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x0928 Oxford Semiconductor, Ltd
  idProduct 0x0000
  bcdDevice 0.00
  iManufacturer 1
  iProduct 2
  iSerial 3
  bNumConfigurations 1

Martin Pitt (pitti)
Changed in libatasmart (Ubuntu):
assignee: nobody → Martin Pitt (pitti)
importance: Undecided → High
status: New → Triaged
Bug Watch Updater (bug-watch-updater)
Changed in libatasmart:
status: Unknown → Confirmed
Revision history for this message
filip (bandit-s-fw) wrote :

hello, i have a external hdd from freecom usb-powered (no external powersupply) Bus 001 Device 005: ID 07ab:fc88 Freecom Technologies. I tried to install karmic on my external hdd. With jaunty i have no problems. I think i have also this problem. When i try to boot i get: usb 1-4 : device descriptor read/64 error -32. After that i get a lot of ext4-fs errors. Will the fix be for every device or do i need to fill another bug?

Revision history for this message
filip (bandit-s-fw) wrote :

filled in a new bug 480174 https://bugs.launchpad.net/ubuntu/+source/libatasmart/+bug/480174

Martin Pitt (pitti)
Changed in libatasmart (Ubuntu):
assignee: Martin Pitt (pitti) → nobody
Revision history for this message
In , Lennart-poettering (lennart-poettering) wrote :

I have blacklisted this bridge now. Thanks.

Bug Watch Updater (bug-watch-updater)
Changed in libatasmart:
status: Confirmed → Fix Released
Martin Pitt (pitti)
Changed in libatasmart (Ubuntu):
assignee: nobody → Martin Pitt (pitti)
status: Triaged → In Progress
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package libatasmart - 0.17+git20100219-1

---------------
libatasmart (0.17+git20100219-1) unstable; urgency=low

  * New upstream git snapshot (up to 2cc5102):
    - Autoconfiscation done with recent libtool (Closes: #558570)
    - Blacklist Oxford Semiconductor bridge [0928:0000], causing USB resets on
      probing. (LP: #474988)
    - Provide names for attributes 184 and 188. (LP: #521864)
    - Some small bug fixes.
  * Drop 01-export-symbols.patch, included upstream.
  * Drop 99-autoreconf.patch, not necessary any more.
  * debian/control: Wrap build dependencies.
  * Add debian/local/apport-hook.py: Apport package hook for collecting
    devkit-disks --dump and available SMART blobs. Install it in debian/rules
    when building on Ubuntu. Add "lsb-release" build dependency for this.
  * debian/libatasmart-dev.install: Ship Vala .vapi file.
  * debian/control: Bump Standards-Version to 3.8.4 (no changes necessary).
 -- Martin Pitt <email address hidden> Fri, 19 Feb 2010 23:37:28 +0100

Changed in libatasmart (Ubuntu):
status: In Progress → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in libatasmart:
importance: Unknown → Medium
Bug Watch Updater (bug-watch-updater)
Changed in libatasmart:
importance: Medium → Unknown
Bug Watch Updater (bug-watch-updater)
Changed in libatasmart:
importance: Unknown → Medium
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