Confusing mixture of pages for editing a ticket

Bug #2510 reported by Matthew Paul Thomas
4
Affects Status Importance Assigned to Milestone
Launchpad itself
Fix Released
Medium
Francis J. Lacoste

Bug Description

Support requests, aka tickets, have four pages for editing their details.
1. "Edit Ticket": Description and Title.
2. "Edit Priority and Assignee": Priority, Assignee, and (surprise!) Status Whiteboard.
3. "Administer": Status, Priority, and Status Whiteboard.
4. "Reject Ticket": rejected/reopened status.

So we have six items here -- description, title, priority, assignee, status whiteboard, and status -- spread over four pages. This is confusingly arbitrary, clutters the menu, and is inefficient if you want to (for example) change the title and the priority. Using multiple pages would be understandable if there were more than, say, 40 items to fill in. But for six items, a single page is quite enough.

Tags: lp-answers
Dafydd Harries (daf)
Changed in launchpad:
status: Unconfirmed → Confirmed
Steve Alexander (stevea)
Changed in launchpad:
assignee: nobody → bjornt
Changed in launchpad-support-tracker:
assignee: bjornt → francis
assignee: francis → flacoste
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

title, description, priority, assignee, sourcepackage and status whiteboard will be editable on the 'Edit Request' page. Only the fields you have permission to change will be displayed.

The status will be editable on a 'Change status' page. It's on a separate page because you'll now have to provide a comment along the status change.

The reject page will stay, because that action will also requires a comment and is available to different users
than 'Change status'.

The reopen (now done as part of the comment driven workflow), 'Change Source Package' and 'Administer' links will disappear.

Changed in launchpad-support-tracker:
status: Confirmed → In Progress
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

Fixed in RF 4199.

Changed in launchpad-support-tracker:
status: In Progress → Fix Committed
Revision history for this message
Francis J. Lacoste (flacoste) wrote :

Rolled out in revision 1.76 on 2006/11/22.

Changed in launchpad-support-tracker:
status: Fix Committed → Fix Released
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