Ubuntu
gnome-software package

Cannot authenticate to the snap store - Fails with dbus error: Message recipient disconnected from message bus without replying

Bug #1713912 reported by Jean-Baptiste Lallement
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Confirmed
Critical
Robert Ancell

Bug Description

Test Case:
1. On a fresh installation start gnome-software
2. Install a snap
3. Enter your credentials when asked and proceed with the authentication

Expected result
Authentication is successful and the user can install the desired snap package.

Actual result
dbus error: Message recipient disconnected from message bus without replying
From the journal:
août 30 08:01:57 ubuntu gnome-software[1385]: can't reliably fixup error from domain g-dbus-error-quark
août 30 08:01:57 ubuntu gnome-software[1385]: failed to authenticate: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-software 3.25.91-1ubuntu1
ProcVersionSignature: Ubuntu 4.12.0-11.12-generic 4.12.5
Uname: Linux 4.12.0-11-generic x86_64
ApportVersion: 2.20.6-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Aug 30 07:54:25 2017
InstallationDate: Installed on 2017-08-30 (0 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170829)
InstalledPlugins:
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-limba N/A
 gnome-software-plugin-snap 3.25.91-1ubuntu1
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

See original description
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :
description: updated
Jean-Baptiste Lallement (jibel)
Changed in gnome-software (Ubuntu):
importance: Undecided → High
assignee: nobody → Robert Ancell (robert-ancell)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
Revision history for this message
Julian Alarcon (julian-alarcon) wrote :

Hi

I was getting the same error, but was my mistake, I was using a bad username.

When I used my correct username and password it works without issues (it even ask for my 2FA).

Can you confirm if you are using the right credentials?

This should be maybe a god idea to inform the bad credentials instead of a cryptic report.

Revision history for this message
robertzaccour@gmail.com (robertzaccour) wrote :

I'm getting the same error in a live session.

Jean-Baptiste Lallement (jibel)
tags: added: rls-aa-incoming
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Setting to critical because a user cannot install a snap from Software.

Changed in gnome-software (Ubuntu):
importance: High → Critical
Revision history for this message
Robert Ancell (robert-ancell) wrote :

This is due to snapd-login-service crashing, which is probably bug 1714486

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.