[dialer] UI has unwanted transitions when receiving a call

Bug #1415057 reported by Pat McGowan
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical System Image
Fix Released
High
Bill Filler
Ubuntu UX
Fix Released
High
Olga Kemmet
dialer-app (Ubuntu)
Fix Released
High
Unassigned

Bug Description

When an incoming call is answered when the dialer app is not running I see the following:

The lock screen is shown
The Phone splashscreen is shown "Phone" in the header with a blank panel
The dialer is shown with calling number in the header
the dialer is shown with the contact name in the header

What I expect when answering:
I go straight to a page that looks like the dialer but is not enabled, or t least does not have a blank panel
I go to the dialer page and see the calling contact name on the active call

After the call is hungup and the phone is locked, unlock the phone with the dialer app as the active app
The dialer panel is seen with the header "Emergency calls"then changes to AT&T

Similar poor transitions are seen when going form a voicemail or missed call notification.
In this case I often see "No net" prior to seeing AT&T

The experience is better when the app has been run, but we still see the lock screen.

It seems we should not be setting default text for the header, but should wait until the correct state and context is known.

---------UX comment----------

+1 with Pat. Ideally, if an incoming call is accepted the transition shouldn't show the lock screen at all.

Tags: usability

Related branches

Changed in canonical-devices-system-image:
importance: Undecided → High
milestone: none → ww09-2015
status: New → Confirmed
Changed in canonical-devices-system-image:
assignee: nobody → Bill Filler (bfiller)
tags: added: usability
Changed in ubuntu-ux:
assignee: nobody → Olga Kemmet (olga-kemmet)
status: New → Triaged
importance: Undecided → High
Changed in canonical-devices-system-image:
milestone: ww09-2015 → ww13-2015
Revision history for this message
Bill Filler (bfiller) wrote :

"It seems we should not be setting default text for the header, but should wait until the correct state and context is known."
Lets try to target this first as it seems like an easy fix.

Basically don't show No Network or Emergency Calls by default, but rather show a blank header until we know the actual correct state

Bill Filler (bfiller)
Changed in dialer-app (Ubuntu):
status: New → In Progress
Changed in canonical-devices-system-image:
status: Confirmed → In Progress
milestone: ww13-2015 → ww15-2015
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package dialer-app - 0.1+15.04.20150408-0ubuntu1

---------------
dialer-app (0.1+15.04.20150408-0ubuntu1) vivid; urgency=medium

  [ CI Train Bot ]
  * New rebuild forced.
  * Resync trunk.

  [ Tiago Salem Herrmann ]
  * Remove header title when app goes to background. (LP: #1415057)
 -- CI Train Bot <email address hidden> Wed, 08 Apr 2015 23:14:42 +0000

Changed in dialer-app (Ubuntu):
status: In Progress → Fix Released
summary: - UI has unwanted transitions when receiving a call
+ [dialer] UI has unwanted transitions when receiving a call
Changed in ubuntu-ux:
status: Triaged → Fix Committed
description: updated
Changed in canonical-devices-system-image:
status: In Progress → Fix Released
Changed in ubuntu-ux:
status: Fix Committed → Fix Released
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