Add "Maximum attempts reached" as an outcome
Bug #1408870 reported by
Adam Zammit
This bug affects 2 people
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| queXS |
Fix Released
|
Wishlist
|
Adam Zammit | ||
Bug Description
There could be an outcome “Maximum call attempts reached” that is temporary and only set by the system at a case level (not a call level).
It would be more of an “informative” outcome than an actual outcome as if the administrator changes the maximum call attempts number the cases can still be called and the new case outcome would be adjusted.
When viewing reports, it would then be clear what cases are currently not available due to the maximum limit reached instead of their last call outcome (such as "no answer")
Related branches
Revision history for this message
| Alex (ddrmoscow) wrote | #1 |
| Changed in quexs: | |
| status: | New → In Progress |
| Changed in quexs: | |
| assignee: | Adam Zammit (adamzammit) → Alex (ddrmoscow) |
| Changed in quexs: | |
| assignee: | Alex (ddrmoscow) → Adam Zammit (adamzammit) |
| status: | In Progress → Fix Committed |
| Changed in quexs: | |
| status: | Fix Committed → In Progress |
| Changed in quexs: | |
| status: | In Progress → Fix Committed |
| Changed in quexs: | |
| milestone: | none → 1.14.0 |
| Changed in quexs: | |
| milestone: | 1.14.0 → 1.13.1 |
| Changed in quexs: | |
| status: | Fix Committed → Fix Released |
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Dear Adam,
Totally agree, plaese not forget to add "Maximum calls reached" outcome too..
More than this, seems that if there's a specified custom limitation value for questionnaire/
Maybe we need an instrument to add custom outcomes?
Regards,
Alex