Authentication dialog not working from gnome-shell search

Bug #1167059 reported by markb
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
New
Undecided
Unassigned

Bug Description

This bug is significant and repeatable.

My system is up to date Ubuntu 12.10 x86_64 running gnome-shell (3.6.2-0ubuntu0.2) and using gnome 3 team ppa. As of recently(?), whenever I try to run any program that requires authentication, e.g. synaptic, then I press the meta key, type e.g. "syn<enter>" and the shell authentication dialog pops up. If you wait about 4 seconds without typing anything then you see the yellow "sorry, that didn't work" error popup and the dialog closes. It does the same even if you enter the correct password quickly to try and beat the error message, i.e. you can't run the program at all. This problem happens with any program that requires authentication, not just synaptic (e.g. also happens with gparted).

I note that I can place synaptic in my launcher/dash (i.e. as a "favorite") and then I can start it ok, i.e. the dialog does not print that error message. It also does not happen if I navigate to the synaptic icon in the System Tools group. It only occurs if I start synaptic from the keyboard search, and there it happens every time.

I am using gdm rather than the default lightdm (due to the lightdm race condition bug on ubuntu) so I switched back to lightdm, logged in to gnome shell again, but the problem persists. The problem does not occur if I log in to Unity and start synaptic from the Unity dash, but note there that the authentication dialog is the traditional gnome su dialog, not the gnome-shell themed dialog where I see this bug.

Revision history for this message
markb (mark-blakeney) wrote :

I'll just add that I updated a Ubuntu 12.10 x86_64 guest running in current VirtualBox 4.2.10 (on same Ubuntu host as above), also using gnome 3 ppa and the same bug occurs there repeatedly too. However, I have another updated 12.10 x86_64 guest (inc gnome3 ppa) in VB 4.2.10 on a Mac OSX 10.8.3 host and the bug does not occur there (well, it occurred once but I can't repeat it?!).

Revision history for this message
markb (mark-blakeney) wrote :

Looked around more and found that this issue looks to be same as bug #1077546 which is ultimately upstream gnome issue https://bugzilla.gnome.org/show_bug.cgi?id=690592.

Bad bug, no upstream activity since it was raised 4 months ago :(

Ads20000 (ads20000)
Changed in gnome-shell (Ubuntu):
status: New → Opinion
status: Opinion → Invalid
status: Invalid → New
Revision history for this message
Ads20000 (ads20000) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug NUMBER, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Revision history for this message
Ads20000 (ads20000) wrote :

'duplicate of bug 1077546' sorry

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.