Ubuntu
gnome-control-center package

Add Printer button greyed out - no way to add a printer

Bug #1082765 reported by Jono Bacon
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
Fix Released
High
Unassigned

Bug Description

In raring right now when I load the printer settings from the System Settings the add printer button is greyed out and I can't add my Epson network printer. I have no printer attached to my system.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: gnome-control-center 1:3.6.3-0ubuntu6
ProcVersionSignature: Ubuntu 3.7.0-3.9-generic 3.7.0-rc6
Uname: Linux 3.7.0-3-generic i686
ApportVersion: 2.6.2-0ubuntu5
Architecture: i386
Date: Sat Nov 24 15:50:35 2012
InstallationDate: Installed on 2012-11-24 (0 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Alpha i386 (20121123)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_gnome-control-center:
 activity-log-manager-control-center 0.9.4-0ubuntu6
 deja-dup 25.1.1-0ubuntu1
 gnome-control-center-signon 0.1.1-0ubuntu1
 indicator-datetime 12.10.3daily12.11.23-0ubuntu1

Revision history for this message
Jono Bacon (jonobacon) wrote :
Revision history for this message
Jeremy Bícha (jbicha) wrote :

Try installing cups-pk-helper.

Changed in gnome-control-center (Ubuntu):
status: New → Confirmed
importance: Undecided → High
status: Confirmed → Triaged
Revision history for this message
Jeremy Bícha (jbicha) wrote :

The MIR bug for cups-pk-helper is bug 808829.

Sebastien Bacher (seb128)
Changed in gnome-control-center (Ubuntu):
status: Triaged → Fix Committed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package gnome-control-center - 1:3.6.3-0ubuntu8

---------------
gnome-control-center (1:3.6.3-0ubuntu8) raring; urgency=low

  * debian/UbuntuLogo.png:
    - updated to 13.04, thanks Rosie Zhu

  [ Jeremy Bicha ]
  * debian/control.in:
    - Recommend cups-pk-helper (LP: #808829, #1082765)
 -- Sebastien Bacher <email address hidden> Mon, 26 Nov 2012 17:08:25 +0100

Changed in gnome-control-center (Ubuntu):
status: Fix Committed → Fix Released
Revision history for this message
howefield (howefield) wrote :

I have this issue also, have tried a fresh install with todays daily image.

Can press Add Printer button and get the printer identified but fails to complete the install.

Epson PX720WD.

Revision history for this message
howefield (howefield) wrote :

Still can't add printer via the System Settings > Printer application. Fails to add the printer after successfully detecting it.

Have succeded however by using the Cups web interface @ localhost:631

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