12.04 Installer crashes on photo screen

Bug #1008204 reported by Ross Wolin
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

I found this bug in both the Xubuntu and Lubuntu 12.04 AMD64 installers, I assume it is also in the main Ubuntu installer.
I am using an Asus G1S laptop, which has a built-in webcam.

The installer crashes on the screen where it is trying to take a photo or let me select from an existing one. It crashes whether I just let it sit there, or try to do things with the controls.

I checked, but could not find a boot option to disable this screen.

My temporary work-around was:
On the screen where you enter your name, user ID, etc (this is just before the photo screen), switch to a text console by hitting C-M-F2. Doing an 'rmmod uvcvideo' seems to prevent the photo screen from appearing. Type 'exit', then press C-M-F7 to return to the installer.

After doing this, the install completed successfully.

Might be a good idea to make some way to disable this screen in the installer, ask if it should be run right before you get to it, etc ...?

Thanks,
Ross

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Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1008204/+editstatus and add the package name in the text box next to the word Package.

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tags: added: bot-comment
Phil. V (philip.v)
affects: ubuntu → ubiquity (Ubuntu)
tags: added: precise
Revision history for this message
PigTailLeo (pigtail) wrote :

I have the same problem during the installation from USB. You should admire my eyes. "Take a photo" window just lasted less than 1 second and then disappeared. No error message. Just nothing. Installation terminated.

I made the USB installation disk twice. Still persist. I'm finding a way to skip the "take a photo" step. Ya. My laptop camera might be problematic but why bother make it up during the installation?!

Revision history for this message
multipass (jhsnowboard) wrote :

i also have this problem with my g1s, i did the ctrl alt f2 rmmod and it is installing now.. thanks!

this was happening on xubuntu.. so then i tried ubuntu.. also happened there

Revision history for this message
Dimitri John Ledkov (xnox) wrote :

Thank you for reporting a problem in Ubuntu, to make it better.

Launching ubiquity from the terminal or with alt-f2 you can do:

     $ ubiquity --no-webcam

For us to fix this problem though, cause you please run ubiquity like so:

    $ ubiquity --debug

Re-create the crash on the webcam page, and then submit a bug report with /var/log/syslog & /var/log/installer/debug with:

   $ ubuntu-bug ubiquity

Alternatively those files may have been preserved (if you didn't reboot livecd after the last crash & successful installation), in that case attaching files under /var/log/installer/* might me sufficient to fix this problem.

Changed in ubiquity (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status: Incomplete → Expired
Revision history for this message
orzeh (orz3h) wrote :

I can confirm this bug also on Sony VAIO VGN-BX196SP

Revision history for this message
Laurent Dinclaux (dreadlox) wrote :

12.10 installer has the issue too

Changed in ubiquity (Ubuntu):
status: Expired → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubiquity - 2.13.17

---------------
ubiquity (2.13.17) raring; urgency=low

  * Remove webcam step (LP: #1118589):
    - User testing showed people are not expecting to be photographed and
      raise privacy concerns as to where the picture will be uploaded to.
    - Provides limited benefit, as avatar only ever shown on multi-login
      systems in the switch user indicator / pkexec.
    - Crashes the installer or doesn't work with certain webcams.
    - Miss detects camera presence, when it's just a sensor.
    - The recommendation is to move webcam test to checkbox / hw testing,
      as video conferencing is very popular these days and should work
      reliably out of the box.
    - LP: #924419 , LP: #981644 , LP: #987392, LP: #1152254, LP: #843354,
      LP: #1008204, LP: #1021449, LP: #1082458, LP: #1103780, LP: #1142751
  * Do not count optional pages, when updating the progress dots. This
    fixes "Porgress dots, well don't progress after partman step"
    LP: #1152746
  * Do not mark explanatory text on "Installation Type" screen
    insensitive, as otherwise it's ineligible (LP: #1074386)
 -- Dmitrijs Ledkovs <email address hidden> Tue, 19 Mar 2013 15:17:51 +0000

Changed in ubiquity (Ubuntu):
status: Confirmed → Fix Released
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